1. Please note

• The following terms and conditions apply for all product versions of TeamViewer.

2. Guarantee of satisfaction

• All orders will be made with a guarantee of satisfaction for 7 days. All payments will be authorized (validated), but not accounted. The specified credit card won't be charged until expiration of the 7-day-limit.
• A cancellation may follow without giving reasons in written form. In case of doubt the customer has to prove that he has cancelled his order in time - to ensure this, please make sure that you receive a confirmation after an e-mail cancellation from us.
• For this reason, please notice that, in case of paying per invoice, not paying the invoice will be insufficient, since this is payable within 14 days. If the order was not canceled within 7 days you must pay the invoice.

3. Payment and retention of ownership

• The buyer only acquires the right to use the products according to the specification upon receipt of payment in full by the vendor.
• In case of delay of payment, access to the TeamViewer-Master server may be blocked.
• All costs that are caused by abusing credit cards, reverse charging due to lack of credit etc., are paid by the customer.
• Every abuse of credit cards or account information will be pursued.
• All invoices are net tax and net withholding tax. Any additional taxes at expense of customer. Bank and credit card charges at expense of customer.

4. Rights and licenses

• When buying software, the buyer acquires only the right to use the products according to the specification. All software packages remain the intellectual property of TeamViewer GmbH.
• The customer must take appropriate measures to ensure that the products will only be used according to license agreements inside the company. This especially applies to the protection against illegal copying of the software.
• Licenses apply to the number of workstations as shown in the license overview at the time of purchase. Moving a license from one computer to another can be done up to 9 times. Those moves can be used e.g. for re-installing the operating system or for permanently replacing an old computer with a new one. If the license is installed in a Terminal Server environment, the license is user based, a separate license for each user is required. Premium and Corporate licenses can be installed and activated on an unlimited number of computers.
• The customer is responsible for all damages which result from a violation of the copyright instructions or illegal use.

5. Server availability

• For the proper use of the TeamViewer software the availability of the TeamViewer master server may be necessary. TeamViewer GmbH will take measures to ensure a high availability of the server. However, it is not possible to guarantee an uninterrupted availability.
• The vendor guarantees that the server will be available and usable with the purchased version for a period of at least 10 years after purchase. If the transmission protocol changes in the meantime, an update will be provided to the customer free-of-charge if it is mandatory for further use.

6. Warranty and Limitation of Liability

• The warranty period, if permitted by law, is defined as a period of 3 months from the point of the first provision of service. Within this period, the customer has the right to insist on correction of faults or replacement in the case of liability on the part of the vendor. If a limitation to 3 months is not permitted, the minimum permitted time span is defined.
• A breach of warranty shall be defined as the absence or the defective operation of a warranted function, which shall not include (i) the suitability of the software for a particular purpose or (ii) the adjustment of costs and fees or limitations in the availability of conference call numbers. It is the obligation of the customer to verify prior to entering into the agreement, whether the purchased software is suitable for the intended purpose for legal or other reasons.
• Especially for technical reasons, it can not be guaranteed, that all computers will be reachable with TeamViewer without any exceptions or errors. Advanced firewall technologies as well as special network structures can reduce the connection quality in some cases. This behavior has to be checked by the customer during the test period and is not a fault.
• If TeamViewer GmbH is not willing or able to remove the faults or deliver a replacement or the process fails for other reasons, the customer has the right to insist on revoking the contract or receiving an appropriate rebate on the purchase price.
• Neither TeamViewer GmbH nor any of its employees and licensors shall be liable for any damages caused by the software, including but not limited to indirect, incidental, special or consequential damages, or damages for loss of profits, loss of savings, revenue or data incurred by customers or any third party, even if the developer has been advised of the possibility of such damages.
  In cases where state or country law does not allow such limitation the liability shall in any case be limited to the price paid for the license.

7. Data protection

• Information in accordance with § 33 BDSG: The customer's data will be stored in the form of name and address of the residence and business location respectively for internal use.

8. Final clauses

• Place of fulfillment for traders, legal persons of public law, as well as customers without a place of general jurisdiction in Germany, is Goeppingen.
• Only German law applies.
• Alterations of contract must be in written form.

Revision: December 2011