Secure remote access and support

“TeamViewer is an essential tool for our IT support team at Specsavers. Thanks to its remote support functionalities, our team can connect to and service all our stores from a single point.”

“Thanks to TeamViewer, colleagues are now able to do their job from any location and much faster than before. Here, of course, the transmission of good image quality between the production computer and the end device of the colleague working remotely is of paramount importance to us.”

“In order to be able to react quickly, we needed a remote support solution that, in addition to the usual Windows PCs at the workstations, also supported iOS of the latest generation, and in particular our app.”

“TeamViewer remote software has quickly become the Long-Term EEG Gold Standard HIPAA compliant solution and has helped advance not only for our remote monitoring needs, but for the entire industry of Electroneurodiagnostics as a whole.”

“TeamViewer is just as easy and fast to install as it is to use in practice. This has convinced our service team just as quickly and sustainably as the users.”

“It’s cost efficient because you don’t have to travel back and forth, it’s time-saving because you have immediate access to the display, and it’s high performance because you can change everything.”

“TeamViewer puts you in front of equipment that can be thousands of miles away in the blink of an eye. It’s simple to use and works flawlessly.”

“When a problem occurs, I receive a message from TeamViewer and I can fix it immediately. This helps us avoid situations where a fault is only discovered and reported when it is actually too late.”

“With TeamViewer, we were able to drastically reduce the time spent per support case. At the same time, our customers feel much better served and supported with the fast support. It’s a win-win for everyone.”

“Trusting a remote access solution that can do just this might seem simple, but finding the right partner is easier said than done. It’s why we’ve been with TeamViewer for more than a decade and why we look forward to continue working with them in the future.”

“TeamViewer is being embraced by so many users at Demant because of its efficiency and simplicity.”

“Handling requests remotely reduces time until recovery, since it eliminates staff travel times. Our current remote resolution rate is extremely high, and our customer satisfaction is high even in this era when people feel systems should always run smoothly.”

“TeamViewer enables us to execute a premium customer service all at the click of a button.”

“I can quickly remote in and solve their problem, so there’s no downtime or lag in our customer service.”

“Customers benefit from real-time remote connectivity solutions that make it easier for our support agents to solve issues quickly rather than lose time through cumbersome workflows and processes such as explanations over the phone.”

“Twenty minutes worth of work by our technical team here is the equivalent of $2,500 worth of contractor visits and days of planning, to do the exact same thing.”

“We compared four to five remote control software providers by conducting extensive experiments, strict screening, and evaluation tests. We concluded that TeamViewer offers the highest bandwidth efficiency as well as stability.”

“TeamViewer has become an integral asset to our customer support team, enabling us to maximize efficiencies, keep up with customer demands, and strengthen both customer and employee satisfaction.”