Shift left: Digital workplace maturity playbook landscape

How to shift left in IT faster: Practical guidance from the new shift left playbook

Watch this on-demand webinar to learn what shift left really means today and how IT teams can put it into practice with a phased approach backed by real-world benchmarks and research.

The webinar at a glance

Title: How to shift left in IT faster: Practical guidance from the new shift left playbook 
Duration: 45 minutes
Availability: On-demand

IT teams are under increasing pressure to do more with less while still delivering seamless, reliable digital experiences. While many organizations have started moving away from reactive support, few have reached predictive maturity.

In this webinar, we break down what shift left looks like in practice, why it often stalls, and how to operationalize it through a clear, phased approach, including how TeamViewer ONE supports the journey from reactive to predictive IT.  

Discover

  • What shift left means for modern IT organizations
  • Key insights from IT UX Maturity benchmarks and the 2025 Digital Friction report
  • Why many teams struggle to move beyond proactive IT
  • A three-phase approach to stabilize, automate, and predict
  • How to reduce repetitive manual work while increasing automation and strategic IT impact

About the speakers

Andrew Hewitt

VP, Strategic Technology at TeamViewer

VP Strategic Technology at TeamViewer and former Forrester Analyst. An industry veteran, Andrew brings 11 years of experience in digital workplace thought leadership, market research, CIO consulting, and competitive intelligence to his role.

Andy Philip

Director Product Marketing at TeamViewer

Andy is Director of Product Marketing at TeamViewer. For over 20 years, Andy has worked at leading EUC and DEX vendors in roles ranging from consulting, pre-sales, product management and marketing.

Hakim Ait El Hous

Enterprise Solutions Engineer at TeamViewer

Hakim is a Senior Enterprise Solutions Engineer at TeamViewer, specializing in AI-powered automation and enterprise solutions. He partners with organizations to translate technical capability into measurable business outcomes.

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