The webinar at a glance
Title: The Psychology of digital employee experience (DEX): Seeing hidden friction and strengthening workplace performance
Duration: 30 minutes
Availability: On-demand
Most digital friction never becomes a support ticket. You typically feel it through slow logins, frozen apps, and dropped calls. It's completely invisible, and traditional IT metrics miss it entirely. But your people feel every second of it. On average, employees lose 1.3 workdays per month to digital friction.
In this fireside chat, we move past productivity dashboards to the human side of digital employee experience (DEX): what happens in the brain after dozens of interruptions, why a 30-second interruption costs minutes of recovery, and why technology should regulate before it optimizes.
Based on the whitepaper The Psychology of DEX, this session reveals how invisible friction accumulates, why traditional IT metrics miss it, and how high-maturity organizations use DEX to protect focus, resilience, and performance.
