How to enable remote access for IoT devices and why it matters

Enhance the security of the IoT products you manufacture and provide outstanding after-sales support efficiently and cost-effectively. By embedding secure IoT device remote access such as TeamViewer Tensor, you can manage and troubleshoot problems with your IoT remote devices from anywhere at any time.

Illustration showing smart coffee machines and engineers working remote

IoT is reshaping consumer interactions by offering control and optimization at the edge of the enterprise. Managing distributed IoT and embedded devices can be challenging, making remote access a strategic move for better customer experiences.

Your technicians can also collaborate with on-site engineers or customers using features such as chat, video calls, or file transfers.

Why enable remote access for IoT devices?

The Internet of Things (IoT) is transforming the way consumers and customers interact with the physical world. In smart homes, smart retail, and smart factories, IoT devices enable us to monitor, control, and optimize various aspects of our personal lives, business operations, and manufacturing processes.

However, managing and servicing IoT and embedded devices can be challenging, especially when they are distributed across various locations and connected to independent networks. By embedding remote access into IoT devices, you enable your technicians, engineers, and support staff to access and inspect these devices from anywhere, anytime, without the need for physical presence or complex VPN setups. This can bring many benefits, such as:

  • Easier management

    You can monitor, update, configure, and troubleshoot all your IoT devices remotely from a single dashboard, saving time, money, and resources.

  • Quicker repairs and maintenance

    You can provide faster and more efficient repairs, thereby reliably meeting service-level agreements. And by providing regular proactive maintenance, you can resolve potential issues remotely, reducing downtime and improving customer satisfaction.

  • Satisfied customers

    You can enhance your after-sales support by offering remote assistance, training, and guidance to your customers, increasing loyalty and retention.

Advantages of TeamViewer Tensor for remote access to IoT devices

TeamViewer Tensor is a cloud-based remote connectivity platform that allows remote access to your IoT devices with ease and security. Its many features go beyond traditional screen sharing to include terminal access, app control, and edge management, offering a comprehensive solution to complex IoT management scenarios. Here are a few more reasons why TeamViewer Tensor is the ideal choice for enterprises that want to harness the power of IoT:

  • Multi-OS support

    You can control and manage connected devices running Windows, embedded Linux, or embedded platforms from any device from a central location.

  • Preemptive maintenance

    TeamViewer Tensor‘s IoT monitoring feature identifies any potential issues early, providing opportunities for maintenance before a problem escalate.

  • Easy integration

    TeamViewer Tensor works with many third-party cloud services such as IBM Maximo, Synology, and q.beyond to extend their scope and features, including IoT remote device access.

  • Enterprise-grade security

    You can securely access, control, and manage your connected devices and data with end-to-end encryption, two-factor authentication, conditional access, device security policies, and much more.

  • Enhanced customer support

    With TeamViewer Tensor deployed to thousands of IoT devices, OEMs benefit from remote access to any device sold worldwide. Engineers can provide instant after-sales service and maintenance without the need for on-site visits or product returns.

  • Customization

    You can tailor TeamViewer Tensor to your specific needs and preferences with SDK that provides you custom branding options, and much more.

How IoT remote device access saves time and money in the real world

Italy’s Cimbali Group is one of the world’s largest manufacturers of professional coffee machines. More than 80 percent of their sales is overseas thanks to their network of 700 distributors across 100 countries. In the past, having a global customer base meant significant technician travel time and cost should a machine need attention. And describing any issues via phone or email was cumbersome for both the customer and service center employees.

Now, however, Cimbali machines ship with TeamViewer Tensor client installed. If a customer encounters an issue, they simply open a support ticket and create a session by pushing the TeamViewer icon on the machine’s display. Once the session is created, technicians have reliable and secure remote access to the coffee machine screen, almost as if they were on-site. They are able to conduct thorough assessments and quickly resolve many problems, thereby reducing machine downtime for the customer.

Thanks to TeamViewer Tensor, Cimbali has increased technician efficiency by up to 20% and reduced service travel expenses by up to 15%. Read the story behind why Cimbali chose TeamViewer Tensor and the results they have achieved.

Frequently asked questions about IoT remote access

When an embedded device needs servicing or repairing, many companies now rely on IoT remote access to maintain, troubleshoot and solve problems remotely. By providing effective remote support, companies save on travel time and the associated costs of sending out an engineer.

Companies can enjoy end-to-end encrypted remote connections to IoT devices with TeamViewer Tensor. It provides one-click secure access to troubleshoot and fix problems in real time in a scalable, secure manner.

IoT device monitoring, management, and maintenance can be administered centrally using enterprise remote connectivity solution such as TeamViewer Tensor. What’s more, you can effortlessly deploy TeamViewer Tensor to thousands of IoT devices across your enterprise, based on individual project needs and requirements.

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Leverage the power of IoT remote connections with TeamViewer Tensor

Embedding remote access into IoT devices is a smart way to optimize your after-sales operations and enhance your customer experience. TeamViewer Tensor is a powerful and flexible solution that allows remote access to IoT devices easily and securely. With TeamViewer Tensor, you can manage, service, and support your IoT devices from anywhere at any time. To learn more about TeamViewer Tensor and how it can help you unlock the full potential of IoT in your organization, click here or request a demo today.