Resolve issues faster with AI-guided troubleshooting

Get real-time, data-driven AI guidance directly in your support sessions with Tia.

Workflow troubleshooting with AI

The challenge for IT teams

Support teams are expected to resolve issues quickly, even when problems are unfamiliar or environments are complex. But without access to the right knowledge, troubleshooting slows down and escalations increase.

What in-session troubleshooting with Tia does

During a live support session, Tia combines real-time device data and insights from previously resolved cases. This helps supporters understand what’s happening and decide what to do next.

Instead of searching for answers or relying on memory, support teams get relevant information and guidance in the moment. This helps them diagnose issues faster and work more efficiently toward resolution.

Benefits of AI-powered troubleshooting

  • Troubleshoot with full context

    Skip blind searching and get instant access to real-time, in-session insights.

  • Use past knowledge in the moment

    Apply verified fixes from previous cases to current issues.

  • Work with greater confidence

    Bridge the skill gap by giving less experienced staff the knowledge they need.

  • Reduce tool switching

    Get context and guidance without switching between tools.

  • Resolve issues faster

    Spend less time searching and more time fixing problems.

Discover all TeamViewer AI features

Explore how TeamViewer AI helps you automate support and improve everyday workflows.