2022年4月1日
Engage Spotlight
The days people had to go to the local bank branch for every transaction are long gone. Unlike your parents and grandparents, you have a decisive advantage: You always have your digital bank at your side. Various apps and self-service tools help you manage and keep track of your accounts at any time.
However, interaction with bank representatives on site is still important for most people. That’s not least because it’s a service that deals with sensitive information. A modern alternative to this form of personal contact is video banking, which dispenses the need to go the to branch personally.
Mobile video banking is a way to talk to your bank advisor directly, without going to the bank branch first. As a mobile solution, you can access your video bank from your computer, smartphone or tablet. The application is easy to use and absolutely secure.
To ensure your security, the providers first verify your identity. Only then can you discuss topics related to your accounts or personal information. You can easily and conveniently do the following via video banking:
The modern form of banking offers you various benefits. You don’t necessarily have to live in a rural area – even in a vibrant metropolis, video banking offers advantages.
It is no longer possible to imagine most areas without digitalization. Nevertheless, there are hardly any people who voluntarily do without any interpersonal interaction. However, this is not just a preference: age, personality or social background can make it difficult to access modern media and technical devices.
For this reason, video banking is another tool that makes everyday life more digital and easier. However, it does not replace on-site contact. Rather, the two approaches complement each other perfectly.
Before video banking can make every day financial life easier, the tools must meet certain technical requirements. Since this is a customer-facing service, the solution must make communication between the bank and the customer easier.
TeamViewer is best known for its tools for remote access to remote computers. However, that’s not the only area of application, because: TeamViewer enables a new virtual branch in the field of video banking.
The application TeamViewer Engage is scalable and can be used via the cloud or on-premises. A high security standard makes it an enterprise-ready tool in the financial sector, but also in other areas. You are supported by the following features of the software solution: