Scaling Digital Workplace Services with TeamViewer

Revolutionize your IT support:

Track issues, fund trends, and solve problems—fast with Session Insights powered by TeamViewer AI

 

Join TeamViewer and CIO experts as they explore how Session Insights, integrated with your existing tools, can help your team proactively detect issues, resolve them faster, and continuously optimize your IT support workflows. 

Small-action, Big-impact IT Transformation

  • Title: Revolutionize your IT support: Track issues, fund trends, and solve problems—fast with Session Insights powered by TeamViewer AI 
  • Date: Wednesday August 13, 2025
  • Time: 3:30pm AEST | 1.00pm SGT | 10:30am IST 
  • Duration: 45 minutes

Mounting IT support cases. Skilled technician shortages. Low-quality documentation and poor case handovers. Sounds like a recipe for IT chaos? It doesn’t have to be—if you know how to leverage AI for visibility, automation, remediation, and resolution. 
 
Simplify the complex with AI 
 
Modern IT environments are more complex and more critical than ever. With hybrid work, distributed devices, and rising user expectations, support teams are under pressure to deliver more with less. However, you don’t need to overhaul your infrastructure to achieve significant results. In this webinar, discover how small, AI-powered actions can drive a major impact across your IT support workflows. 

In this webinar, we will cover:

  • Improving mean time to resolution (MTTR) with auto-generated session documentation
  • Gaining complete visibility into past sessions and technician activity
  • Identifying team skill gaps and allocate resources intelligently
  • Integrating with tools like ServiceNow, Microsoft Team, and Copilot
  • Applying policy automatically to devices based on insights
  • Meeting SLAs through insight-led task routing and prioritization
  • Baking compliance into every workflow—by default
  • Strengthening security across all networks and device types

Meet the speaker

Ken Thompson

Senior Implementation Engineer, at TeamViewer

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"Ken’s over 25 years of experience within the IT sector started progressed from his IT lecturer stints before transitioning to IT managerial roles. As TeamViewer APAC’s Senior Implementation Engineer, Ken has managed and provided expert support for end-to-end solution implementation and system integrations processes for the Company’s clients in the region. "

Chris Holmes

Editorial Director at Foundry

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"Chris leads editorial strategy and content across CIO, CSO, Computerworld, and other key tech brands at Foundry. With a background in industry and research, including leadership roles at IDC Asia Pacific, Chris brings deep insight into IT leadership, digital transformation, and industry trends. A seasoned keynote speaker and published researcher, he holds a Doctor of Engineering from Warwick University, UK."

Register for our webinar 

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