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Mastering proactive IT operations and digital employee experiences (DEX)

From firefighting to foresight: turn IT chaos into proactive problem-solving. Stay ahead instead of drowning in damage control. How?  

Too many apps. Too many tickets. Too much frustration. Here’s the fix.

Title: Mastering proactive IT operations and digital employee experiences (DEX)
Duration: 45 mins 
Availability: On-demand 

As any business grows, IT leaders face growing complexity across applications, devices, and networks. This complexity is exacerbated by fragmented tools and siloed workflows, leaving IT in constant, reactive firefighting mode. 
 
Stop IT chaos before it starts 
Proactive IT is no longer optional—it is the foundation for enabling resilient, productive, and engaged digital workplaces. 

Join this webinar to uncover how you can:

  • Pivot from a reactive support team to a proactive IT service that leaves employees feeling supported
  • Surface contextual insights that shift issue detection to actionable remediation suggestions before users take notice
  • Optimize IT efficiency by removing the dependence on service desk through self-healing capabilities that automate issues out of the environment
  • Unify your IT estate to level up workflow clarity and efficiency
  • Confidently measure ROI like reduced costs, fewer tickets, and improved employee satisfaction
  • Enhance IT trust and strategic value by helping people thrive in the work environment

Meet the speakers

Andrew Hewitt

VP Strategic Technology  at TeamViewer

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Andrew Hewitt is VP Strategic Technology at TeamViewer and former Forrester Analyst. An industry veteran, he brings over a decade of experience in digital workplace and DEX thought leadership, market research, CIO consulting, and competitive intelligence to his role. 

Aaron Tan

APAC Regional Director for Analyst Services at Enterprise Group

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He helps APAC clients identify and quantify key market trends on technology topics including cloud infrastructure, DevOps, business applications, and cybersecurity. 

Register for our on-demand webinar 

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