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Tensor for remote IT support

Seamless. Secure. Scalable.

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TeamViewer Tensor

Solve and support complex technical issues with ease

Tensor use cases

  • AI-powered support – Automate case documentation and gain deep insights into recurring issues and problem-solving patterns
  • Centralized & integrated support – Access, manage, and support devices, systems, and platforms reliably, at scale as a managed service provider (MSP) for your customers
  • Remote access – Enable maintenance and control of business-critical infrastructure such as servers with ease
  • Agile & fast support – Support employees on the move on their mobile devices (smartphones, tablets, hybrid devices)
  • Customer engagement – Support your customers with GDPR-compliant, secure screen sharing using co-browsing technology
  • Efficient field support – Unlock the potential of remote connectivity for field scenarios by efficiently leveraging in-house technical expertise
  • Unattended support – Manage, maintain, and support unattended systems, Point of sale (POS) devices, kiosks, lockers, and digital signage
  • Enterprise IT support – Solve IT issues faster with real-time remote support

Find the license that’s right for you

Choose if you need TeamViewer for yourself or your team.

我們獲獎的 MSP 與企業支援軟體將您的效率提升到極致

G2 Award: Best Est. ROI, Enterprise (Screen Sharing)
G2 Award: Easiest Setup, Enterprise (SAP Store)
G2 Award: Leader, Enterprise
G2 Award: Fastest Implementation, Enterprise (SAP Store, Screen Sharing)
G2 Award: Top 50 IT Infrastructure Products

See what our customers have to say

Take your enterprise support to the next level

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Productivity
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Sustainability
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Better efficiency and agility
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Customer loyalty
AI Session InsightsElevated service quality

Recent successes

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What is Tensor

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Enterprise-grade security
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Secure support experiences
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Encryption
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Reliable across bandwidths
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Flexible & cross-platform
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Unlock new revenue streams

Remote versus Tensor

Remote Support vs Tensor Support comparison table

Tensor feature spotlights

Industrial-grade security

Built-in security

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Password randomization
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Trusted devices
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One-time passwords
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Smart card re-direct
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Conditional access
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Single sign-on (SSO)

Certified excellence

HIPAA/HITECH
ISO 27001 certification
ISO 9001 certification
SOC 2 and SOC 3
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TeamViewer Professional Services

Unlock the potential of TeamViewer Tensor today

Young professionals working in regulated environments

Spotlight

Customer success

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