15 thg 10, 2025
Digital friction is draining your business. Here’s how to fix it.
Technostress and staff churn. Mass inefficiency and rising costs. Security breaches and cybercrime. In recent years, businesses across the globe have faced each of these issues.
The culprit? Technology that's supposed to help your employees is making their work lives harder. Slow systems. Confusing interfaces. Tools that don't work together. What should boost productivity becomes a daily source of frustration.
But there's a better way. Instead of fixing problems after they happen, you can prevent them. That's where Digital Employee Experience (DEX) comes in.
If you don't regularly review and optimize applications and processes, both software bloat and process bloat can occur. Software bloat happens when you are using multiple applications for the same functions. Process bloat is adherence to unnecessary ways of working. Both can severely slow your business down and result in increased costs, reduced security, and less productivity.
Poor digital employee experiences make these problems worse. Employees spend extra time navigating broken workflows. They duplicate work across systems that should integrate. Understandably enough, they also avoid using tools that cause them stress.
The answer isn't more tools. It's better visibility into what's happening on your employees' devices. You need to see which applications slow them down, where workflows break, and what causes the most frustration.
TeamViewer ONE gives you this visibility. It monitors how applications perform in real-time, spots problems before employees notice them, and fixes issues automatically. Instead of waiting for help desk tickets, you can solve problems proactively. The platform combines remote access, device management, and user experience monitoring in one place. So you can see the full picture of your digital workplace.
Security often creates friction for employees. Complex password requirements, frequent authentication prompts, and restrictive access controls slow people down. This friction leads to workarounds that can actually make your organization less secure.
Take password policies. To keep cyber criminals at bay, a secure system may require users to choose strong, unique passwords that change every 30 days. But strong, unique passwords are tricky to remember, especially when they change frequently. Users get frustrated. They write passwords down or create simple variations.
But you shouldn't have to sacrifice convenience for security. TeamViewer ONE eliminates the friction that leads to risky workarounds. Our platform identifies where security measures create user frustration. Then it streamlines authentication processes while maintaining protection.
Built on a secure-by-design philosophy, TeamViewer makes security a core part of the software from the start. Instead of adding security features later, the platform was built from the ground up to be completely secure. As a result, you get a solution that's both safer and easier to use.
The pandemic changed how people think about work. Employees now prioritize wellbeing and work-life balance. They looked for companies and roles that supported this priority.
But with the ability to work from anywhere, many employees now feel pressure to be contacted from anywhere, at any time. This can lead to considerable stress.
Technostress manifests in various ways. You want to avoid all of them to attract and retain the best staff. But when applications crash regularly, systems run slowly, or IT support takes too long to respond, employees get frustrated. This frustration compounds over time and eventually pushes them to look elsewhere.
You can prevent this by improving your team’s digital employee experience. For instance, monitor how technology affects your employees' daily work. You can do this by tracking application performance, system reliability, and user satisfaction. When you spot problems early, you can fix them before they damage morale.
TeamViewer ONE includes employee experience monitoring that shows you exactly how technology impacts your workforce. It combines performance data from devices and applications with feedback from users. And automated resolution prevents small issues from becoming big problems. This gives you the insight and tools needed to create a digital workplace that people are excited to work with.
The best digital workplaces don't just function, they help employees do their best work. And technology becomes invisible when it works well. So instead of managing tech-related problems, you're optimizing your employee experiences. Meaning your people get to spend their time on valuable tasks in place of wrestling with broken systems.
Getting there requires a shift from reactive IT support to proactive experience management. Rather than wait for problems to surface, you need tools that prevent issues from affecting employees in the first place.
This means monitoring user experience continuously, not just system uptime. It means fixing slow applications before employees complain about them. It means automating routine IT tasks, so your team can focus on strategic improvements.
The organizations that get this right see measurable improvements in productivity, employee satisfaction, and retention. They spend less on support costs and more on innovation. Most importantly, their employees can focus on work that matters instead of fighting with technology.
Stop waiting for help desk tickets. Start preventing them. Because your employees deserve technology that works seamlessly. TeamViewer ONE helps you deliver that experience by preventing issues before they disrupt productivity.