Salesforce
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Support field service technicians, when and where they need it most
While leading technology solutions, like SAP Field Service Management (FSM), help improve the efficiency of field service operations, many organizations still struggle to provide real-time support for field service technicians — a critical part of end-to-end field service processes.
With the TeamViewer Frontline xAssist integration with SAP FSM, remote experts can connect to field service personnel to provide real-time augmented reality remote assistance through their smart glasses or mobile devices — directly from the FSM dashboard.
When field service technicians need help, remote experts can see exactly what they see through their smart glasses or mobile devices in a live streaming video call. This enables remote experts to visually guide technicians to successful issue resolution, using 3D markers, whiteboard drawings, audio and text instructions, and shared files for reference.
TeamViewer Frontline xAssist extends the capabilities of SAP Field Service Management, enabling organizations to:
- Reduce operational costs
- Optimize maintenance processes
- Boost workforce productivity
- Improve knowledge transfer and training
- Improve first-time fix-rates
The benefits speak for themselves
- Support field service technicians anywhere, with augmented reality remote assistance from anywhere in the world in real time.
- Reduce travel costs as remote experts can visually guide field service technicians in real time from anywhere without having to travel on site.
- Boost workplace productivity by reducing task completion time to enable technicians to resolve more service calls per day — without additional headcount
- Increase customer satisfaction by improving first call resolution rates, reducing machine downtime, and eliminating repeat visits
- Improve knowledge transfer and training by providing ongoing on-the-job training for field technicians and connecting them with experts that can visually guide them to successful task completion
SAP Field Service Management integration highlights
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