Subscribe

Jul 29, 2025

Up to speed with TeamViewer: What's new in summer 2025

Our latest features will help transform your training, scale your operations, and streamline your workflows.

Connect and support people

Insights overview

Skip the outdated training manual with Frontline Upskill

Traditional training methods like paper manuals, classroom sessions, and basic videos simply can't keep up with evolving skill requirements. But with Frontline Upskill, you can use augmented reality (AR) to transform your training processes.

  • Train faster, learn better: Speed up training without sacrificing depth with immersive AR experiences, helping complex concepts stick.
  • Smoother ramp-up: Flatter learning curves lead to improved time-to-productivity, getting your team job ready in record time.
  • Save resources: Provide training sessions anytime, anywhere with mobile-accessible content that works on the devices your team already uses.
  • Sustain knowledge: Turn existing training materials into engaging, realistic AR experiences in minutes with the PDF-to-workflow converter.  

Improve performance with Frontline

Rigid architectures, complex deployments, and limited flexibility threaten innovation and business continuity. Enter our updated Frontline platform that delivers the flexibility, resilience, and scalability modern industrial enterprises need:

  • Ensure uninterrupted operations at any scale with elastic, high-availability deployments in your own Virtual Private Cloud (VPC).
  • Accelerate time-to-value and simplify operations through standardized, industry-ready deployments powered by Kubernetes (K8s).
  • Gain flexibility and reach your business demands with native support for leading cloud hyperscalers and compatibility with Mobile Device Management (MDM) systems.
  • Protect your business from downtime thanks to built-in disaster recovery, resilient infrastructure design, and Grey Labelling capabilities for seamless brand integration.

With a modular foundation and cloud-native enhancements, Frontline delivers faster innovation, more reliable performance, and easier deployment and maintenance across every stage of your operations.  

Start support sessions directly from Salesforce

When your support experts have to juggle multiple applications to start AR sessions and document service calls, valuable time gets wasted and important details fall through the cracks. Our new Salesforce integration resolves this problem by bringing Assist AR capabilities directly into your existing workflow:

  • Reduce friction by starting Assist AR support sessions from within the ticket, eliminating the need to switch between applications.
  • Fix issues faster by enhancing existing processes with See-What-I-See visual support capabilities that get to the root of problems quickly.
  • Streamline processes and improve documentation for experts by saving all important session information directly in the case file of your Salesforce environment.

The result is more efficient problem solving and a frictionless, professional experience. This helps keep your support team focused on what matters most—resolving customer issues fast.  

Access session information anywhere with Online Session Documentation API

Siloed information is the bane of support teams. When session details are trapped in one system, your team can't access the insights needed to provide consistent, informed assistance. This creates knowledge gaps and forces experts to start from scratch on follow-up calls.

Our new online storage and API endpoints solve this challenge by making session information available across your entire tech stack:

  • Streamline processes and access information in your preferred system without leaving your workflow to hunt for session details.
  • Reduce friction with easy access to comprehensive session information that helps your team understand what happened in previous Assist AR sessions.

Share data across systems seamlessly, let admins define what information gets stored after each call, and ensure your team has the context they need to deliver exceptional service every time.  

Summary

And that's all for now. Our latest OT updates help you train more effectively, scale more reliably, and deliver better support than ever before. Keep an eye on our social media for more updates or subscribe through the link below.