TeamViewer DEX vs. ControlUp
TeamViewer DEX fixes digital workplace issues before they impact employees. Learn more about automated real-time remediation at the edge and how to get started with TeamViewer DEX today.
The shift from reactive support to proactive IT requires more than just monitoring, dashboards, and issue detection. IT teams need to move quickly from insight to action, resolving digital workplace issues before they disrupt users, slow productivity, or increase ticket volumes.
TeamViewer DEX brings together digital employee experience (DEX), AI-driven insights, automation, and seamless support workflows that provide remote access when needed. This reduces tool sprawl and makes proactive IT easier to operationalize across the business.
Instead of focusing on observability and monitoring, TeamViewer delivers a broader operational platform that helps IT to proactively identify issues, remediate them automatically, and support users.
TeamViewer is the only digital workplace vendor enhancing DEX for the entire workforce, from frontline to knowledge-based workers.
Connects experience monitoring, automated remediation, remote connectivity, and operational workflows in one platform, allowing IT teams to reduce tool sprawl and act faster.
Supports IT teams to move from detection to resolution with automation, scripting, and remote support built into the same operational experience.
Uses AI-powered insights, Tia reporting, and future AI-generated scripting to help IT teams create dashboards, reports, and automations with less manual effort.
Designed for service desk, IT operations, and endpoint management teams that need proactive support outcomes without relying only on specialist VDI or desktop engineering expertise.
Feature comparison
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TeamViewer DEX
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ControlUp
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Core DEX functionality including AI-assisted diagnostics and remediation
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Enterprise grade security (SSO, 2FA, RBAC)
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HIPAA and GDPR compliance
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Out-of-the-box DEX automation templates
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Limited |
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Software reclaim workflows and automation
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Limited |
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Instant real-time monitoring at the edge
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AI-powered reporting and scripting
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Native remote access capability
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Multilingual employee engagement campaigns
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Context-aware employee communications
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No, TeamViewer DEX offers low-code customization. This means modifying out-of-the-box (OOTB) remediations is a breeze and doesn’t demand dedicated development resources to make adjustments. Our platform’s user-friendly design allows for hassle-free customization, empowering you to make necessary changes without any additional effort.
TeamViewer DEX’s SaaS platform isn’t restricted by the number of devices it can accommodate. Our platform can effortlessly scale to support any number of Windows, MacOS, and Linux devices, allowing for seamless management of all endpoints within your organization.
No, our automations live on the devices and continue to run even when offline. You can rely on our platform to provide an uninterrupted service and maintain critical operations, regardless of internet connectivity.
Yes, TeamViewer DEX works seamlessly with TeamViewer Tensor, our enterprise grade remote connectivity solution. Remotely connect to, access, and control your endpoints directly from within the TeamViewer DEX interface—and from anywhere in the world.
We're here to help when you need it. Our customer support team is here for you via call, chat, or support request. Find how-to videos, step-by-step guides, product announcements, and more in the TeamViewer Community.
TeamViewer DEX combines monitoring, automation, scripting, and available remote support in a seamless workflow. Instead of simply identifying issues, IT teams can investigate, remediate, and support users across the same solution.
Yes, TeamViewer DEX includes automated remediation, scripting, and workflow automation capabilities designed to resolve issues proactively and reduce manual effort for IT teams.