Meet Tia, your AI troubleshooting agent
Full traceability
Every action taken by Tia or the IT expert during a session is recorded and captured in Session Insights.
Inefficiency is the support bottleneck
IT teams waste hours manually diagnosing and resolving every issue. And when solutions are found, they often stay trapped with individual experts. That makes support slower, less consistent, and harder to scale.
How Tia Troubleshooting helps
Solve issues in a fraction of the time
Tia works directly inside TeamViewer support sessions. It investigates root causes, recommends the right fix, and, with approval, resolves the issue and validates the outcome.
Scale AI support on your terms
You decide exactly how far Tia goes. Three progressive modes (Advise, Diagnose, and Resolve) let you choose which actions Tia can perform for every user, team, or device.
Turn every fix into shared knowledge
Every action taken, either by Tia or the supporter, is captured in a session summary. This helps IT teams share knowledge and gives security teams an auditable view of every session.
Try Tia Troubleshooting now
Experience AI troubleshooting by starting your commitment-free TeamViewer trial.
Core capabilities
Security and governance
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Control where Tia works
Diagnose and Resolve modes require admin assignment and work only on company-managed endpoints.
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Task-based permission
Diagnose mode is read-only, and remediation actions are available only in Resolve mode.
Resolve issues faster, starting now
Get Tia Troubleshooting with your free TeamViewer trial.