The high-tech medium-sized company cleanLASER from Herzogenrath near Aachen, Germany, cleans and processes surfaces of all kinds with the power of light - highly efficiently, thoroughly, precisely and environmentally friendly. The product range includes mobile equipment, for example for cleaning the facades of buildings, as well as fully automated laser cleaning systems for the production of vehicles, food or medical technology. In these areas of application it must be guaranteed that the laser cleaning systems work reliably and trouble-free even at high workloads.


The cleanLASER product range includes mobile equipment, for example for cleaning the facades.

  • Customers spread all over the world require immediate assistance in the event of a fault
  • The control unit of the laser is based on an embedded system for which no standard remote control solution can be integrated
  • Plant availability is a decisive competitive criterion


To ensure that the systems run as smoothly as possible, the high-tech company relies on TeamViewer and TeamViewer IoT for its global support. The interface, jointly developed by TeamViewer and cleanLASER, enables secure remote access to the cleanTOUCH laser control.



In 85 percent of cases the cause is found and eliminated within just a few minutes


Fast assistance even outside of classic support cases


Payoff in less than six months

Thorsten Duchatsch Head of Global Service Department at cleanLASER

“Thanks to TeamViewer, we can offer our customers worldwide immediate help in real time. And with TeamViewer IoT we are able to offer our proven service quality for IIoT applications as well.”

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