At a glance
- Eudaria helps medical practices reduce documentation effort with AI-generated medical records based on doctor-patient conversations.
- The startup serves clinics and medical practices across Germany and relies on TeamViewer for remote installation, configuration, and support.
- TeamViewer enables Eudaria to onboard customers faster and resolve technical issues within minutes without traveling on-site.
Challenge
Doctors spend a substantial part of their working day on documentation rather than patient care. To address this challenge, Eudaria developed an AI solution that records doctor-patient conversations, creates transcripts, and automatically generates structured medical documentation.
As a young startup serving a wide range of healthcare providers across Germany, from general practitioners and specialist practices to clinics, Eudaria needed an efficient way to install and support its software across a wide variety of practice management systems and IT environments. Sending technicians on-site for every installation would have slowed growth and consumed valuable resources.
Solution
Eudaria uses TeamViewer Remote to install, configure, and support its software directly on customer devices. The team can quickly connect to practices, configure interfaces, troubleshoot issues, and guide users through setup without leaving the office.
Because many healthcare providers are already familiar with TeamViewer through their IT service providers, remote support sessions are easy to initiate and widely accepted.
Lara Jansen CEO & Founder, Eudaria
“For us, TeamViewer is very practical and works well with medical practices because remote support is already part of their daily operations.”
Outcome
With TeamViewer, Eudaria can scale customer onboarding and support nationwide despite having a small team. Installations that would otherwise require extensive travel can be completed remotely, helping the company grow more efficiently.
When customers experience technical issues, Eudaria can often restore service within minutes through remote access, minimizing disruption for healthcare professionals and patients.
Dr. med. Tom Jansen Co-Founder, Eudaria
“Without TeamViewer, it would not be possible for our small team to support practices across the country as efficiently. It allows us to grow faster and be more productive.”
Results
By combining AI-powered documentation with remote connectivity, Eudaria helps healthcare professionals spend less time on administrative work and more time with patients. TeamViewer plays a key role in delivering that experience reliably and at scale.
Do you want to know more?
Are you interested in remote access solutions? We are happy to explain our approach.
