The story in a nutshell
- Marposs is a world leader in developing and distributing inspection and testing tools, provides cutting-edge solutions for quality control on the most advanced shop floors
- With TeamViewer, Marposs is able to decrease resolution time while increasing support efficiency for partners and customers
- To ensure accurate, timely and comprehensive global technical support, Marposs and its distributors rely on TeamViewer’s Augmented Reality (AR) platform Frontline
- Benefits include cost savings, minimizing travels and spare parts logistics, reducing the company’s CO2 footprint, and managing resources and work schedules more efficiently
- Through AR, Marposs can remotely deliver information such as 3D models of mechanical parts, electric setups and machinery instructions to technicians, clients and production site operators at five global sites
Background
Marposs is the world leader in developing and distributing inspection and testing tools, providing cutting-edge solutions for quality control on the most advanced shop floors. These include the measurement of precision components, process control, diagnosis of machinery, and monitoring of industrial lines. For its technical service, the company opted for an advanced comprehensive aftersales solution based on TeamViewer’s Augmented Reality platform Frontline.
Challenges
To ensure accurate, timely and comprehensive technical support, Marposs needed to deploy a seamless and integrated infrastructure, accessible from anywhere in the world through any device. Marposs searched for a solution able to provide information and data quickly remotely, such as 3D models of mechanical parts, electric setups and machinery instructions, to technicians, clients and production site operators.
Sergio Grecco After Sales Service Corporate Manager at Marposs
“We chose TeamViewer because of its all-in-one approach, for the advanced platform it offers and for the availability of a ready-to-use, fully integrated system.”
Solution
Marposs has been using TeamViewer’s remote support tools for several years. After a successful testing period, the company decided to implement the full TeamViewer Frontline Suite, including the xAssist, xInspect, xMake and xPick modules, to provide advanced technical assistance to all its distributors around the world.
Five Marposs sites and 10 distributors are currently operating the solution. They “chose TeamViewer because of its all-in-one approach, for the advanced platforms it offers and for the availability of a ready-to-use, fully integrated system”, commented Sergio Grecco, After Sales Service Corporate Manager at Marposs. “During the decisional process, several factors were fundamental, such as the need to have a suite of tools always available from PCs, smartphones, tablets and smart glasses, highly secure access system and data management, structured license management, and granular reporting tools for all actions, calls and connections”.
The functionalities which tackled Marposs’ main needs are the real time information sharing feature (image, files, 3D annotations, free hand drawing and audio/video streams), chat with instant translations, and advanced reporting system covering every session. The company also valued the OCR (Optical Character Recognition) functionality, screen sharing, and the possibility to record every session for future use.
The benefits speak for themselves
- Decrease of resolution time, increasing readiness and efficiency of the support for partners and customers
- Positive impact on the overall ROI
- Cost savings, minimizing travels and movement of goods
- Reduction of environmental footprint, reducing paper usage and CO2 emissions
- Enhancement of resource management and work schedules
Do you want to know more?
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