Use case: Ticket Avoidance

Managing battery health

Use real-time data to optimize device refresh cycles and ensure right-sized devices, creating a customized refresh strategy tailored to your organization's needs.

Challenges

  • Reduced mobile workforce productivity due to power charging requirements
  • No existing tools to monitor/manage the issue
  • End users suffer in silence with devices that no longer charge to optimum capacity, even devices under warranty

Resolving with TeamViewer DEX

  • Immediate battery charging health visibility on the OOTB Device Pillar
  • Real-time querying of a single or multiple devices (Windows and Mac)
  • Ongoing device monitoring with the option to create an ITSM ticket

Benefits

  • Increased employee mobility
  • Improved device warranty value realization
  • Better end user digital experience

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