How it helps
Cut hardware lifecycle costs without annoying end-users. Stop letting random device issues and age-based refresh cycles dictate your device purchase decisions. Embrace a performance-centric approach to decision-making and revolutionize your device refresh strategy.
Get data-driven recommendations on whether devices should be refreshed, replaced, repaired, reassigned, or retained. Each device receives a status that is determined by health-related metrics.
Effortlessly realize the cost and carbon savings associated to avoiding unnecessary device purchases with TeamViewer DEX’s customizable calculators.
Monitor devices in an easy-to-use dashboard that displays real-time data to make fast and effective device decisions.
Modify TeamViewer DEX’s default configurations as desired to allow the refresh strategy to meet needs of the organization. Configure details from status names to what data is collected and when.
Proactively monitor devices for crashes, lags, high hardware utilization and other factors that could indicate a poor digital experience for end users.
Need to log a ticket to kick-off a repair or further investigate a device? Explore and take action on endpoints in real-time.
Benefits
Lower hardware costs
Reduce carbon footprint
Improve device health visibility
Match devices to user needs
Decrease user downtime
Customer success
Retain: Device is suitable for the current user, no issues with the device
Repair: One or more hardware failures have been detected, indicating that this machine should be repaired
Reassign: Device is not suitable for the current user
Refresh: Device is not performing as expected
Replace: Device is not suitable for any user
Yes, the dashboard displays real-time data.
Yes, the device and its status will still show in the dashboard, with its last known status. If events which might change status (such as application crashes) have been happening while the device is offline, the data will by synced and the status will update when the device comes back online.
Status names, the rules which are the basis upon which statuses are assigned, device model categorization, user persona settings, and persona demand—basically everything.
There are enough controls available within the solution dashboard that it is not necessarily required for an admin to have to visit the TeamViewer DEX platform. However, there are features in the TeamViewer DEX platform that will further enhance any organization’s device refresh strategy.
Your customer success contact will be able to provide additional information, answer questions you may have, and assist with scheduling a demo. Alternatively, you can click here to schedule a demo.
Discover how TeamViewer ONE improves productivity and lowers costs.
TeamViewer ONE features may vary by license and are subject to change.
