Morning
9:00 – 10:40 AM
Keynotes from our executive leaders and a guest speaker from Forrester on the future of IT and digital workplace strategy
Where real IT talk happens
June 25, 2026 | London
Let’s be real, IT has issues.
And technology leaders like you are the ones who feel it most.
Fewer resources, increasing complexity, and fragmented systems, all while you and your team are expected to deliver more. We get it. And at our 2026 global event series, TeamViewer Connect, we want to help you put an end to it.
We’re bringing together expert keynotes, peer-to-peer exchanges, and hands-on training to help you tackle your most pressing business challenges.
Ready to go beyond the buzzwords? Join us in London on June 25 to talk real IT together.
Real IT talk drives real business outcomes.
At TeamViewer Connect, join customer peers, experts, and insiders to discuss practical insights how to:
Agenda
Here’s what scheduled at the event.
25 June 2026
Opening keynote: “Building Trust in The Autonomous Enterprise”
The next phase of business transformation is the autonomous enterprise, where self-improving systems don’t just support the business, but make decisions, take action, and create new value. At the center is the autonomous workplace, where employee experience and intelligent systems shape how work gets done. To get there, IT leaders must shift left, preventing issues before they happen, and build a trusted knowledge layer that powers continuous learning and confident automation, enabling autonomy at scale and turning the digital workplace into a driver of competitive advantage.
Mark Banfield Chief Revenue Officer at TeamViewer
“Market Forces Shaping the Digital Workplace”
The digital workplace has entered a pressure cooker moment. Hybrid work is the new norm, AI is reshaping expectations overnight, and employees no longer have a tolerance for poor digital experiences. Forrester VP Principal Analyst, Martha Bennett, will provide an independent view of the current state of the digital workplace and why Digital Employee Experience (DEX) has become a critical lever for IT leaders to drive productivity, resilience, and business outcomes. Grounded in real-world examples and market patterns, this session moves beyond theory to focus on how organizations operationalize DEX at scale, what’s holding most teams back, and how leaders should prepare for what’s coming next.
Martha Bennett VP, Principal Analyst at Forrester
Panel: “From Operational Challenges to Measurable Results”
Join peers from across industries for a practical conversation about turning operational challenges into measurable outcomes. Expect honest insights, real lessons learned, and actionable ideas for reducing friction, improving productivity, and strengthening resilience.
Debbie Lillitos Chief Customer Officer at TeamViewer
Neal Silverstein Head of Technology Customer Services at Specsavers
“Product & Innovation: Inside the TeamViewer Platform”
A dynamic session with concise innovation spotlights showcasing real-world workflows, measurable impact, and the next development step for IT teams.
Sebastian Schrötel Senior Vice President, Product Management at TeamViewer
Strategic Partner Panel: “How Ecosystems Turn Transformation Into Action”
Technology transformation rarely happens through a single platform alone. It requires an ecosystem of solutions that can integrate naturally into the operational landscape and evolve alongside changing business needs. This panel will discuss how connected platforms and complementary solutions help organizations move faster from strategy to execution. More than a discussion about integration, this session will show the value of solutions that work better together, combining core strengths to deliver greater operational impact than any one platform could achieve alone.
Alfredo Patron Executive Vice President, Global Partner Ecosystem & Channels at TeamViewer
“How Top Service Providers Are Automating Service for Their Customers”
Automation and AI are redefining service delivery. In 2026, leading providers are moving beyond efficiency talk and embedding automation across their entire service stack. Join Tim Barton-Wines as he shares insights from Halo’s top 100 customers and his work with 3,000+ teams. You’ll see how high-performing service providers are automating workflows, eliminating manual toil, and delivering standout customer experiences through a unified service platform. This session goes beyond theory, with practical examples, proven patterns, and a clear look at what modern service automation looks like in action.
Tim Barton-Wines CCO at Halo
Panel: “Turning Experience into Measurable Outcomes”
Most organisations have more data and visibility than ever yet still struggle to improve employee experience and prove the value of IT. In this session, the XLA Institute will show how to turn digital insights into measurable business outcomes, helping you reduce friction, improve productivity, and better connect IT performance to real business impact.
Matthew Percy Vice President, Global DEX Sales at TeamViewer
Martin Versteeg Chief Experience Officer at XLA Institute
Closing keynote: “AI, Trust, and the Future of Work”
Registration, networking, and TeamViewer Expo opens
The agenda at a glance
Here’s an overview of what’s happening at the event!
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Mid-morning
11:00 – 12:40 PM
A peer-led exchange on today's challenges and solutions, plus an interactive TeamViewer ONE platform showcase
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Afternoon
1:40 – 3:40 PM
Practical guidance for shifting towards an experience-led digital workplace with the XLA Institute
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Late afternoon
4:00 – 4:40 PM
Closing keynote with Susie Wolff, Managing Director at F1 ACADEMY™
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Evening
4:40 – 7:00 PM
Networking reception
Why attend TeamViewer Connect
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Insider insights
Expert perspectives on improving DEX, enabling frontline workflows, and navigating the future of IT and OT landscapes.
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Honest experience
Open, peer-led discussions on shared challenges, real-world use cases. See what’s working in IT and OT environments and where you may be over- or under- investing.
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Instant impact
Interactive sessions on automation, AI, and IT/OT collaboration. Bring your challenges and walk away with practical, ready-to-implement guidance.
