Leading beverage company now uses remote support and xInspect for digital training

Background

As one of the world’s largest bottlers of Coca-Cola, the CocaCola Hellenic Bottling Company (HBC) operates in 28 countries and is responsible for the production and bottling of the entire Coca-Cola range. Coca-Cola HBC is already successfully using the vision picking solution xPick at 18 logistics locations (plants and distribution centers) to optimize its logistics processes. The expansion of the augmented reality application for remote support and digital training was therefore a logical consequence for the restructuring of further business areas.

Challenges

A number of potentials for the extended use of augmented reality have been identified within Coca-Cola HBC:

• Problems or changes during operation often meant costly downtime, as expert knowledge is not always available on site.
• Seamless and reliable documentation is necessary for the complex maintenance and inspection processes. This was previously done manually, which made the process very time-consuming and error-prone.
• The so-called Plant Tours, inspections of the respective locations by the management, used to involve a lot of travel.

Outcome

The remote support solution reduces downtime on Coca-Cola HBC production lines by up to 50 percent. In addition, the use of xAssist completely or partially replaces the travel of experts and executives, which saves time and money. The use of xInspect enables a 30 percent faster training of employees due to the intuitive instructions for plant maintenance.

Quality assurance is improved through seamless documentation and automatic report generation. During production changeover, the instructions provided by xInspect ensure a time saving of 20 percent. Success factors here are the high flexibility and free hands when using smart glasses