To deliver on these objectives, Liu Jo found AR technologies as a solution for the brand experts in the headquarters to remotely support the store operators through audio, shared video stream, visual markers and shared documents.
The advanced interaction and real-time exchange of information between headquarters experts and the on-site store staff made the set-up of store windows quicker and more efficient, ensuring full compliance with brand policies. Over 70 stores were provided with smart glasses, enabling a productive synergy between them and the visual decision makers from the central brand team.
Liu Jo also analyzed the security standards granted by TeamViewer xAssist, especially for franchise channel management, where the company doesn’t have direct control over the retail infrastructure. In its stores, the company has improved the Wi-Fi routers in order to have the highest quality and stability of connections in the stores. Thanks to the highly user-friendly interface, the process was quickly and smoothly adopted by the store managers.