Deliver a streamlined after-sales service experience with TeamViewer Smart Service.
Smart Service enables end-to-end remote troubleshooting, from reporting, assessing, and solving an issue to documenting resolution steps and capturing acquired knowledge.
TeamViewer is a Leader in the 2026 Gartner Magic Quadrant™ for DEX Management Tools.
Troubleshoot machinery and equipment fast and reliably with secure connectivity solutions from TeamViewer.
Equip experts with secure remote access and control for any connected device.
With remote expertise, on-site staff can diagnose and resolve issues immediately.
Centralize communication and problem reporting with several ways to provide support.
Solve even the most complex issues with a variety of ways to troubleshoot remotely.
Let industry-grade, secure connectivity replace cumbersome, customized in-house solutions.
Streamline communication and remote troubleshooting in one solution for precise and efficient problem resolution.
Track and document sessions automatically and make them easily accessible within your existing infrastructure.
Session summary
Improve expert productivity and ensure transparency by transcribing service calls and creating a concise summary of the problem that occurred and its resolution with the help of AI.
Tia for troubleshooting
Resolve recurring issues faster during remote assistance calls with in-session AI suggestions based on past session insights, allowing you to find the right information instantly and deliver seamless support every time.
Safeguarding your customers’ operation is your number one goal and downtime isn’t an option? TeamViewer Smart Service lets you address issues instantly.
When precision is everything, you want to see the problem as if it were right in front of you. Smart Service lets you stay a step ahead, identifying and assessing issues remotely before they require a site visit.
Don’t let long distances stand in the way of troubleshooting when a system fails. Reach your customer’s assets instantly, ensuring help is always at hand when it’s most needed.
Transform troubleshooting into simple, guided procedures to make expertise accessible to anyone, enabling swift and effective issue resolution for every customer.
Whatever your industry, whatever after-sales process you’d like to improve, we have the solution for you: TeamViewer Smart Service.
Do you need to reduce travel, improve service efficiency, and enhance customer satisfaction? Then it’s time to start providing after-sales services remotely.
Watch this webinar to get insights into the latest technologies and best practices.
Deliver support globally based on expertise—not language or location—with real-time translation for 130+ languages. Live captions and translations help you avoid misunderstandings and communicate effectively in noisy environments.
Maintain full control over who can access data and devices with Conditional Access rules for remote access sessions. Manage permissions, remote sessions, and file transfers with centralized, cloud-based rules, ensuring secure access for vendors and staff.
Make it easy to request support with the Scan to Support feature. Empower your customers to send a device-specific request to the right expert for real-time AR-powered assistance by simply scanning a code. No more wasted time on complicated request processes!
Transforming troubleshooting
Corentin Gilbert
Services Product Manager at BOBST
Want to know where remote technology can create the most value in your processes? We’re here to help.
