Knowledge Base

Get started with TeamViewer ONE with these short video tutorials. The videos guide you through key areas of TeamViewer ONE and show you how to set up and use important features. You can follow the videos in order for a guided introduction or choose the tutorial that matches the task you want to complete.

This article applies to all TeamViewer ONE license holders.

1. Activate Your TeamViewer One License Today

Learn how to activate your TeamViewer ONE license, set up your company profile, and get started with users and devices.

2. Company Readiness

This video covers how to use Company Readiness to assess your IT maturity and identify features that can improve your TeamViewer ONE setup.

3. Setting up users and devices

Learn how to set up users, roles, groups, and devices for your TeamViewer ONE environment

4. Policies

This video covers creating a TeamViewer ONE policy with its TeamViewer, patch management, and automation settings.

5. Home Dashboard

Explore the TeamViewer ONE home dashboard to monitor system health, readiness, and issues that need your attention.

6. Devices and views

Learn how to use device views in TeamViewer ONE to monitor devices, manage alerts, and take action when needed.

7. Patch and asset management

This video covers using patch and asset management to manage patches, software, and device inventory in TeamViewer ONE Advanced.

8. Alerts

Learn how to view and manage alerts and create custom alert rules in TeamViewer ONE.

9. Resolve tab

Explore the Resolve tab to manage support cases, start remote sessions, and resolve device issues.

10. Pre-built automations through Insights

Learn how to use pre-built automations in Insights to identify and resolve issues on managed devices.

11. Custom automations

Learn how to create and publish custom automations to detect and resolve issues in TeamViewer ONE.

12. Measure

Explore the Measure category to review insights, reports, and data from your TeamViewer ONE environment.