TeamViewer Access and Support

Definitions:

Unless otherwise stipulated herein below, capitalized terms in the Product Description shall have the same meaning as defined in the TeamViewer EULA.

Named User License: Access to and use of the Product is exclusively granted and bound to the specific individuals designated by Customer (each a licensed User). Group or shared logins are strictly prohibited. Re-assignment is limited to two (2) times per User per calendar year.

Capacity-based License:  The usage right granted to Customer as well as the calculation of license fees are based on the capacity of resources used, such as the amount of data processed or stored.

Credit-based License: This model uses AI credits as the primary licensed unit. AI credits are consumed in accordance with the applicable AI Credit Consumption Policy available at https://www.teamviewer.com/en/legal/ai-terms/. Where applicable, the license provides a monthly allocation of AI credits at no additional cost, as specified in the Contract; these credits are non-transferable and expire at the end of each calendar month. Additional AI credits are available as an annual subscription Add-On, co-termed to the main license; these annual subscription credits reset upon renewal, and any unused credits expire and do not roll over to the subsequent term.

Device-based License: The right to access and use the Services is designated and tied to specific computing devices (each a licensed device) as licensed units. The license fee is determined based on the total number of licensed devices. Customer is responsible for the management and control of remote connection access to its licensed devices. The total number of licensed devices is defined in the Contract or the Product Description, and may be increased by additional order or in-product purchase. Unless otherwise stipulated in the Contract or in the Product Description, the number of remote connections to/from the licensed devices is not contractually limited; however, such use is subject to fair-use principles and may not materially degrade performance, circumvent technical safeguards, or impose unreasonable demand on the Service infrastructure.

Endpoint-based License: The right to access and use the Services is designated to specific managed targets (“Endpoints”), regardless of whether a TeamViewer software component (e. g. client, agent) is installed on them. Endpoints may include physical devices, virtual systems, or network services that are reachable through supported access mechanisms (e.g., via an Agentless Access Gateway). The license fee is determined based on the total number of designated Endpoints, including any required access components such as Gateways. Customer is responsible for the management and control of remote access to its licensed Endpoints.

Add-On: Add-On refers to: i) additional licenced units (e. g. Users, Endpoints, etc.) purchased to extend the scope of License; ii) specific features and/or functionalities of the Product that may be activated by purchasing an additional Add-On License. Unless otherwise stipulated in the Contract, Add-On(s) will be added and co-termed to the existing Subscption License.

Channel: A Channel represents one active remote connection under the License. Within a single Channel, a User can open multiple sessions in separate tabs. The total number of Channels determines how many Users can connect simultaneously.

Managed Devices: A Managed Device refers to a computing device (e. g. desktops, notebooks, tablets, smartphones, workstations, servers, point-of-sale terminals, printers or handhelds; examples not exhaustive and subject to the operating system requirements) assigned to a specific TeamViewer account or company profile, and centrally manageable in the TeamViewer Management Console. Under the Device-based License model, each Managed Device designated by Customer to use the Services counts as one licensed device, whether actively used or not.

Integration refers to the application that integrates the respective TeamViewer Product as embedded function of a third party solution or platform and enables Customer to use the TeamViewer Product via such third party platform or solution, for which Customer also needs additional license from the third party provider.

User: A User is a natural person identified by a personalized login and designated by the Customer to use the applicable TeamViewer Product within the scope of the acquired License. Each User must, at all times during the designation, meet the requirements of an Authorized User as defined in the EULA. For multi-user licenses, at least one User must be designated as a company administrator to manage Users in the TeamViewer Management Console on the Customer’s behalf. Under the Named-User License model, each designated User counts as one licensed user.

Light User/Tensor Licensed User: A Light User is a Licensed User with limited amount of connections under the TeamViewer Tensor license. Each Light User is allowed to establish up to the maximum amount of connections as set out in the Contract or, in case no amount is stipulated, up to 20 connections within a calendar month.

Unlimited: When used in reference to the licensed items such as Users, user accounts (Seats), or sessions, “unlimited” (or "no limitation") means there is no contractual cap imposed on the number of such licensed items under the applicable License type, unless otherwise stated in the Contract. Nevertheless, such use remains subject to the technical limitations of the Service, which currently supports e. g. approximately 10,000 Seats without additional scaling. “Unlimited” is further subject to fair-use principles and does not permit any activity that materially degrades performance, circumvents technical safeguards, or imposes unreasonable demand on the Service infrastructure.