TeamViewer ONE

Resolve endpoint issues from one workspace

Resolution Center brings context, ownership, actions, and resolution history together in a centralized workspace, so you can resolve IT issues faster and with full traceability.

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The challenge: who fixed what, and how?

To work successfully, IT teams need to track, assign, and resolve endpoint issues at speed. But when context is scattered across devices, notes, remote sessions, and scripts, it slows everything down.

Resolution Center ensures everything is easily available in one place.

Key benefits of Resolution Center

Centralize context

Bring issue context, impacted devices, notes, activity history, remote actions, and script runs into one workspace, so teams can work without switching tools.

Accelerate resolution

Give supporters direct access to troubleshooting and remediation actions, including remote support and approved script deployment, from the case workspace.

Ensure full traceability

Capture ownership, actions, updates, session insights, and outcomes in the case history, for visibility into what happened, who acted, and how issues were fixed.