For many organizations, Microsoft Teams has become the de facto collaboration tool. It combines chat, voice, video, and screen sharing into one tool that may already be installed on any machine using the Microsoft Office suite of productivity applications. The barrier to entry is low and organizations are coming up with fresh ways to streamline their processes every day using Teams.
For Transparent BPO, the TeamViewer integration with Microsoft Teams brings seamless remote control and support to collaboration workflows with just a few clicks.
“We’ve been most impressed with how quick and easy it is to troubleshoot an issue using the TeamViewer integration with Microsoft Teams,” says Marcial Alimario, Manager of Information Technology at Transparent BPO. “The old way of resolving an issue required too much back and forth with our IT technicians, but now, with just a couple clicks, our technicians can remote into the user’s computer and diagnose the issue quickly and accurately.”