How TeamViewer Managed Devices can improve your everyday workflow

You're likely familiar with the quick fix: a user reports an issue, you fire up TeamViewer, grab the device ID and password, and jump into a session. It works. But it's also reactive, repetitive, and hard to scale when you're managing dozens or hundreds of endpoints.

Managed Devices changes that. Instead of chasing devices one by one, you get centralized control over your entire device landscape. This feature is already included in your TeamViewer license at no extra cost, and it shifts you from ad-hoc troubleshooting to proactive, organized management.

In this article:

• The problem with ID and password access
• How Managed Devices works
• Security and compliance that scales
• Proactive management instead of reactive support
• Getting started is easy

The problem with ID and password access

Connecting via ID and password gets the job done for one-off sessions. But as your device count grows, the limitations quickly show.

There's no visibility into which devices are online, updated, or compliant. Access permissions are the same for everyone, which means you can't differentiate between a junior technician and a senior admin. So, when someone leaves the team or a device needs reassignment, you're stuck changing passwords and re-configuring access manually. And like all password-based solutions: making sure they are strong passwords and rotated regularly requires a lot of manual work and effort.

You end up spending more time managing access than solving problems. Meaning support becomes reactive by default because you don't have the tools to work any other way.  

How Managed Devices works

Managed Devices assigns endpoints to your TeamViewer company profile instead of individual user accounts. This gives you centralized ownership and lets administrators control who connects to what, enforce policies, and view detailed device information from a single interface.

A managed device connection is secured using a unique set of digital keys that offer much stronger security than passwords. And the shift to company-level ownership changes how you organize your work. You can group devices by location, team, or function, which makes delegation easier as you scale. Role-based permissions ensure each person has the right level of access, so a junior technician isn’t accidentally given the same privileges as someone managing critical infrastructure. And policies apply automatically across devices or groups, so security settings and configurations stay consistent without manual effort.

Some of the practical changes are immediate. Wake-on-LAN lets you connect to sleeping devices remotely instead of waiting for someone on site. Virtual monitors work on headless systems, so you’re not blocked by hardware limitations. Bulk actions allow you to update or configure multiple devices at once, eliminating repetitive work that eats up hours when done manually.

And because devices belong to the company rather than individuals, access remains stable even when team members change roles or leave. There's no scramble to redistribute credentials or reconfigure permissions.  

Security and compliance that scales

Centralized management also means centralized accountability. Because when devices are managed at the company level, you get audit-ready visibility into every connection.

For instance, reports show who accessed which device, when, and what actions they performed. This isn't just useful for troubleshooting; it's essential for compliance reviews. It also gives you a clear record when you need to show that access controls are in place and functional.

In addition, admins can control which tools and actions are available during sessions, so you’re not relying on trust alone to prevent mistakes. You can limit permissions based on roles, restrict access to sensitive devices, and enforce policies that reduce risk across your entire environment. Meaning unauthorized access becomes much harder when permissions are managed centrally rather than shared informally.

When people without the right expertise can’t accidentally access critical systems, you reduce downtime and avoid the cascading issues that turn a small problem into an all-hands situation.  

Proactive management instead of reactive support

The shift from individual device access to centralized management changes how you approach your workload. Instead of handling issues as they're reported, you can see what needs attention before it becomes urgent.

The device overview shows which endpoints are offline, missing updates, or out of policy. That visibility lets you schedule fixes during maintenance windows instead of scrambling when something breaks.

Centralized management of your devices allows you to take bulk actions. This enables you to push updates, adjust configurations, or apply security patches across multiple devices at once. Thus, reducing repetitive work and reducing the risk of missing a device. When configurations and policies are inherited automatically across groups, consistency becomes the default rather than something you have to enforce device by device.

This doesn’t just save time. It changes the nature of the work. You spend less energy on repetitive tasks and emergency responses, freeing up bandwidth for the strategic projects that move things forward.