Retail-specific suitability is a must, and this means addressing the following common challenges:
From social media to third-party selling arrangements, retailers find themselves with a growing list of platforms to manage. Physical outlets exist alongside these new digital channels, which means a complex mix of scattered branches and business departments, point-of-sale endpoints, visual display units, billing systems, servers and other infrastructure to manage and maintain.
Remote access technology needs to streamline device management, making it possible to access, control, update and configure all endpoints, without the need for physical intervention.
Customer expectations have shifted. If they have a problem, customers increasingly expect an instant response, delivered through whichever device or channel they prefer to use.
Your remote access technology should facilitate a seamless, omnichannel approach to customer service. This includes the ability of customer service reps and technical support staff to access customer devices on-demand, see problems for themselves, and deliver solutions.
If you are limited to having to provide in-person support and aftersales care, it potentially limits your retail market to a narrow geographic area.
Effective remote support means that geography is no longer a barrier to brand expansion. New markets, more profitable product lines, and new revenue streams suddenly become much more feasible.
For managers, sales and support staff, finance professionals and a host of other roles, remote or hybrid working models can provide a boost to employee morale and make it easier to recruit and retain staff.
Care must be taken to ensure remote working isn’t ‘second best’ to traditional working models. Workers should be able to connect to and work with all key business assets when working from home as if they were still in the office.
Squeezed customers are now much more likely to switch retailers in search of the best value. The pressure on margins and pricing strategies is intense, and there is an expectation on the entire business to keep costs as low as possible.
Your remote access technology has a valuable role to play in helping you achieve more with less. It can mean reducing your expensive property footprint by facilitating greater use of remote working, faster, more cost-efficient staff training, fewer expensive support call-outs - and more time to devote to revenue-generating activities.
To trust you with their payment details, customers need constant reassurance that their data is in safe hands. Likewise, when employees are collaborating over distance, you need to be sure that sensitive commercial information does not fall into the wrong hands.
When it comes to the remote access technologies you have in play, comprehensive access controls, data protection and cyber security safeguards are all essential.
Enhanced convenience for retail professionals, improved operational efficiency, and effortless access for and to customers: these are just a few of the advantages offered by TeamViewer's solutions in the retail industry.
Powerful enough to meet the exacting demands of retail, TeamViewer is a comprehensive remote desktop, control and support solution that works with almost every desktop and mobile platform. Coupled with our enterprise remote control and management solution, TeamViewer Tensor, you have a completely configurable way to securely link up all elements of your retail business.
TeamViewer Tensor Support is a secure, scalable enterprise support solution, that enables you to manage the maintenance of POS systems, servers and devices across all your store branches, warehouses and wherever your people happen to be based. Helpdesk and technical teams can access any device - including unattended and headless devices - with a couple of clicks. Get to the heart of problems and fix them in an instant.
Order management system no longer showing the right figures? TeamViewer Remote’s intuitive ‘see what I see’ technology allows employees and customers alike to reach out to your experts on-demand. This remote access and control solution allows experts to troubleshoot in real-time, getting you back online with the absolute minimum of downtime.
Thanks to TeamViewer, working from home no longer means being separated from what’s happening across your stores and channels. Full remote desktop and remote control capabilities allow you to access CRM, resource planning and other key applications, store-level endpoints, PCs, servers and all other assets from any location.
TeamViewer Remote is your one-stop solution for dynamic interactions between employees and branches, as well as for communication with suppliers, customers and other stakeholders. With support for screen sharing, lag-free video transmission, chat and more - all supported by industry-leading encryption, your remote connectivity sessions are in the safest possible hands.
TeamViewer Remote’s instant access and support functionality is geared toward solving your customers’ most pressing issues right at the point of need. As such, it helps boost performance across a number of KPIs, including first contact resolution rate, average ticket handling time, customer effort score (CES) and customer satisfaction (CSAT).
Your digital transformation ambitions will only be met if you can bring your employees on board. This is where TeamViewer Frontline comes in: our award-winning productivity platform that uses the latest wearable computing technology in streamlining training, boosting productivity and ensuring customer needs are met.
Spotlight
