Solve any IT issue from anywhere, any time, with AI

Whether it’s troubleshooting or maintenance, desktop or billboard, forget costly on-site visits and solve IT problems remotely.

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Visualization of global connectivity and support

TeamViewer Remote

Proactive remote IT support

Downtime for customers and employees is costly and frustrating. But it’s also preventable. Unnecessary travel, reduced productivity, and lost data can all be avoided by using TeamViewer to fix small issues before they become big problems.

Enhance your remote IT support with integrated device monitoring, asset and patch management to stay on top of issues, keep your mean time to repair (MTTR) short, and your downtime low.

Help and service desk

Your colleagues and partners rely on you for fast and effective IT support. With TeamViewer Remote you can support users immediately and fully remotely — even without the need for software installation. You can also:

Monitor your devices and get alerts when your attention is required
Gather real-time device information including IP addresses, operating systems, and more
Detect and patch vulnerabilities resulting from outdated 3rd party software and operating systems

Overview of company devices in the TeamViewer client

Support suite for IT service providers

Your customers expect expert support — fast. TeamViewer Remote gives you a central dashboard to monitor, manage, and access all your devices, systems, and services. You can also:

Add your custom branding to the TeamViewer Remote client
Automate, distribute, and manage support tickets
Get clear connection logs you can use for invoicing

Supported devices as seen in the TeamViewer client

AI-powered session summaries and analytics

IT support teams are facing a growing number of IT support cases. TeamViewer Remote takes care of repetitive and time-consuming case documentation and provides deep insights into support patterns.

Get high-quality support session documentation by AI-generated summaries with full transparency of case-solving steps taken.
Spot recurring issues and troublesome applications with powerful analytics.
Ensure your IT activities align with service level agreements with customer-facing documentation.

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AI Session Insights as seen in the TeamViewer client

TeamViewer DEX Essentials means proactive IT

Real-time visibility, actionable insights, and automation built for tomorrow.

Real-time visibility

Monitor real-time and historical data across your endpoint environment.

Actionable insights

Get insights across performance, applications, operating systems, security, and networking categories.

Automated remediation

Reduce manual workload by automating recurring fixes.

Explore DEX Essentials

Don’t just solve tickets. Prevent them.

TeamViewer ONE combines remote support, endpoint management, AI automation, and DEX capabilities to identify, resolve, and prevent issues before they hurt productivity.

Discover proactive IT

Proactively find and fix IT issues
Monitor device health and performance

Automate repetitive support tasks
Lower MTTR with AI insights

Find the license that’s right for you

Choose if you need TeamViewer for yourself or your team.

I will be the only one using TeamViewer

I need TeamViewer for my whole team

Remote sessions—a new and better way to connect

Connect more easily and more securely with remote sessions, without the need of sharing ID and password.

TeamViewer Remote user interface screenshot

Simplify procurement—now available through the Azure Marketplace.

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Maintenance of unattended devices

TeamViewer Remote makes it easy to access and maintain remote point-of-sale (POS) devices, kiosks, digital signage, servers, and all kinds of other unattended devices securely and discretely.

Establish mobile-to-mobile connections and provide support on the move, transfer files quickly to the remote device, and receive alerts from unattended devices to immediately learn about issues.

Screenshot of Network Discovery in the TeamViewer client

Forget costly on-site visits and solve IT problems remotely.

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TeamViewer for non-profits and education

TeamViewer is dedicated to working with non-profit and educational organizations. Here’s how:

Remote support for far-reaching devices

From Hamburg to Namibia—with TeamViewer, the Steps for Children team can ensure all devices and systems are up to date and operational, helping volunteers focus on the tasks that matter most.

Customer success: Edith Cowan University

Enabled learning—anytime, anywhere

To deliver exceptional education, Edith Cowan University (ECU) relies on exceptional IT support. With TeamViewer, ECU can provide remote support to 3,700 staff members and 31,000 students across four campuses.

Security

Industry-leading security: Security pioneer BitSight Security Ratings ranks TeamViewer as Top 1% in the tech industry.
Secure remote sessions: The new way to connect. Create individual remote support sessions without the need to exchange passwords via phone, chat, or any other channel.
Connection origin detection: See where incoming connections are coming from before you start a remote session, and safeguard against malicious attacks.
Encryption: All TeamViewer connections are end-to-end encrypted. No one who shouldn’t can see the content of the connections, not even us.

Compatibility

Best OEM support: Benefit from remote access to all operating systems including any Android devices, regardless of the manufacturer, as well as screen sharing for iPhones and iPads.
Headless devices: No screen? No problem! Enjoy secure remote access to headless devices, including servers.

Performance

Fast file transfer: Our compression capabilities ensure secure and fast file transfer, even for large files.
Stable connections: Our global access network will ensure stable connections and the best possible transmission quality, even in environments with low internet bandwidth.
First-class user experience: Fast connection set-up, high transmission speeds, and superior picture quality ensure a seamless, immersive, and frustration-free support experience.