Use case: Performance Optimization

Proactively troubleshoot Microsoft Teams Issues

Resolve Teams issues like crashes and audio problems by clearing caches, restarting audio services, and collecting real-time call data.

Challenges

  • Reactive approaches to Teams issues diagnosis require manual 1-to-1 effort.

Resolving with TeamViewer DEX

  • Resolve slowness, freezes, and random Teams crashes by clearing the cache when issues occur
  • Immediately restart the Windows audio service if it fails to ensure Teams calls have audio
  • Troubleshoot pervasive Teams issues by collecting logs and call quality data (loss rate percent, latency, and jitter) in real time

Benefits

  • Fewer tickets
  • Higher productivity
  • Better end user digital experience

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