The real-time accuracy of due diligence of foreign food manufacturing factories has become increasingly stringent. For improving the non-face-to-face due diligence, Applemango therefore decided to look for an industry-proven and secure solution that would better suit their needs and improve the remote auditing processes. Augmented Reality (AR) was identified as a promising technology to serve the company’s needs.
After conducting AR-based product research including TeamViewer products for three months, TeamViewer Frontline xAssist was selected as an optimal solution. It meets all the conditions required by the government and the customers, it is optimized for Applemango’s business, offers an advanced feature set and easy usability. It runs on standard smart glasses, meaning hardware purchases are within reasonable limits.
While in the past, it was difficult to communicate through smartphones due to factory noise, it is now possible for the remotely connected viewers to communicate via voice or chat and add augmented reality markers to the video that are displayed in the field of view of the on-site expert wearing the smart glasses. TeamViewer’s solution thus makes it possible to give accurate and detailed work instructions. In addition, smooth and efficient collaboration is now possible through functions such as multi-party calls, technical data sharing, and automatic translated chats. The recording of important parts of the video enables an immediate documentation of compliance with food safety and quality.
After evaluating the successful first year, Applemango therefore decided to continue and expand the usage of TeamViewer Frontline in the future.