DEX revolution

Some employees attempt to overlook or power through the digital friction they face.

Unfortunately, that's true. There are many reasons why employees may just sweep these gloomy digital experiences under the rug; they’ve normalized the frustration, they don’t want to “bother” IT with a ticket, or there’s no time in the day for them to address it.

Whatever the reason may be, employees don’t have to suffer in silence, nor should they be required to submit an IT ticket every time an issue arises. With adequate tools in place, IT can detect those issues before users even experience disruption. This proactive approach to IT is important to minimize disruption, maintain productivity, and improve the digital employee experience (DEX). Let's break down why digital workplace struggles are a major issue for organizations. 

Overall, DEX and productivity take a major hit when employees struggle with digital friction. CIO Dive states that about 49% of employees lose between one and five hours of productivity weekly when dealing with IT issues. Furthermore, around 23% lose six or more hours. If employees experience this weekly, imagine how much work is left undone and how performance is affected. Now, picture a workplace where those hours of downtime and unproductivity are eliminated—a digital world where employees are happy, productivity skyrockets, and digital friction is a thing of the past.