Unlock AI-powered insights with the TeamViewer and Microsoft 365 Copilot integration

When you integrate TeamViewer and Microsoft 365 Copilot, among other things you get:

• Automatically generated detailed summaries of each remote session, improving documentation and audit readiness.
• Knowledge retention and provisioning helping you gain quick access to tenant knowledge preserved from previous support sessions, resulting in faster onboarding of support staff.
• Natural language commands that allow support technicians to interact with Copilot intuitively, accelerating access to session history and diagnostics.

• Reduced first-contact resolution time and improved support efficiency.
• Access to TeamViewer session insights within Microsoft 365, ensuring traceability and simplifying compliance for IT operations.
• Enhancements to TeamViewer’s cross-platform support by Copilot’s unified visibility across devices and environments, enabling scalable enterprise support.
• Ability for Copilot to leverage historical support data generated with and coming from TeamViewer solutions to identify recurring issues, enabling IT teams to implement long-term fixes and reduce repeat incidents.