Help customer support agents and sales representatives do more with embedded remote support
The ability to address customer issues as quickly and efficiently as possible makes customer support agents and sales representatives more effective and improves customer satisfaction. Microsoft Dynamics 365 helps break down data silos by unifying your CRM and ERP capabilities.
By integrating TeamViewer, you immediately enhance your Microsoft Dynamics 365 and CRM consoles with embedded remote control capabilities.
The benefits speak for themselves
- Empower customer support agents and sales representatives to remotely connect to their customers’ devices right from their Dynamics 365 environment without having to toggle to different applications.
- The user flow is seamless and can be customized to support different company processes, such as creating tailored email templates for different groups and languages, graphical dashboards, and others.
- TeamViewer allows sales teams to assist prospects in setting up trials, walking prospects through how best to use their product, and providing ad hoc demos.
Microsoft Dynamics 365 integration highlights
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