Digitalize your service operations with enterprise remote access and support

Companies operating at scale face many challenges when it comes to their service and support operations. Be it in the office, remotely or on the move – customers and employees expect excellent service, anywhere and anytime. Besides the geographical distance and time zone differences, there are also many technical hurdles like different device types, OS platforms and user scenarios.

The seamless TeamViewer Tensor integration into SAP Service Cloud empowers your service agents to diagnose, troubleshoot and resolve issues in real-time by remotely connecting to any device or smart product, anywhere, and engaging customers on the support channel that is right for the request improving customer satisfaction and productivity for critical digital processes.

The TeamViewer Tensor integration into SAP Service Cloud enables companies to:

• Improve first-call resolution rates by up to 50%
• Save money on support costs by reducing downtime and on-site repair costs
• Become more sustainable by avoiding unnecessary travel to customer sites

Optimize your service operations and become more sustainable

You can automatically sync engagement reports from your support calls directly back to SAP Service Cloud to gain better insight into your service operations, visualize agent performance, set-up automated processes and better connect your support data with other relevant customer systems.

By avoiding unnecessary travel to customer sites, you can also build more sustainable service operations that reduces your overall carbon footprint with our solutions saving 41 million tons CO₂ emissions in 2023 – equivalent to approx. 42,000 roundtrip flights from London to Tokyo in a Boeing 777-300ER.