By superimposing hyper-relevant digital information onto real-life environments, AR (augmented reality) promises to revolutionize how we deliver and absorb information. The benefits of this approach for your business include a shorter gap between onboarding and full productivity, collaborative remote support, and the ability to get to grips with new processes quicker than ever before.
TeamViewer transforms the promise of AR into reality. Our customizable range of AR solutions ensures you and your employees are fully equipped to adapt to the future. We combine the latest wearable technology or mobile devices with 24/7 connectivity and top-tier security.
Augmented reality works by overlaying extra imagery or information onto real-world environments. It’s possible to operate AR using mobile devices, tablets, or scanners. However, especially in a ‘hands-on’ workplace environment, one of the most effective ways to utilize this technology is via smart glasses or a head-mounted display. This ensures that the information employees require remains in their field of vision while they get on with tasks.
AR can deliver pre-configured, step-by-step detailed instructions — e.g., text, video, audio, annotative markers (or a combination of these) — as employees progress through workflows.
You can use the solution to deliver new or revised instructions on-the-fly (e.g., updated picking information delivered straight to an employee’s field of view in a warehouse setting).
What’s more, as one of the world’s leading industrial AR platforms, TeamViewer Frontline combines the latest AR functionality with comprehensive “See-what-I-see” capabilities. This allows your remote-based managers, technicians, and quality assurance supervisors to see exactly what the on-site frontline worker sees. This helps facilitate better on-demand query resolution, faster knowledge transfer, fewer errors, and maximum productivity.
TeamViewer’s AR-enabled remote support solutions enable an instant connection to an on-site employee’s handheld or wearable device camera. You can transmit its image in real time, combining chat, VoIP video interaction, file sharing, and AR assistance to help tackle any problem.
TeamViewer offers multiple ways to clarify complex processes, including the ability to tag items with 3D markers, screen highlighters, arrows, text comments — and even freehand drawings.
Suitable for use in even the harshest environments, with one simple click, a remotely-based expert can activate and deactivate the flashlight on a frontline employee’s device (mobile and smart glasses).
Start recording any individual AR session with just a few clicks. You can also configure the solution to start recording remote control sessions automatically — including transcribing the voiceover if desired. Frontline employees can save these recorded sessions and transcripts for future reference. Managers can use these recordings and the accompanying transcript reports to distribute to other employees as the basis for tutorials or to be used for compliance checks and to make invoicing easier.
TeamViewer’s AR solutions support using a wide range of mobile devices and wearables, including smart glasses, head-mounted displays, and smart scanners. There are options for the solution that can create roles and permissions for devices, making it easier than ever to form teams and for managers to oversee tasks.
TeamViewer’s AR technology can deliver dynamic instructions directly into an employee’s field of vision when used with smart glasses. This ensures workers can access relevant guidance at each workflow step. It can also benefit newcomers to a manufacturing line or existing employees learning new processes.
TeamViewe’s AR solutions can also be tailored to integrate process checklists and support documents. This ensures that production adheres to your required specs and compliance standards.
Trusted as an instructional tool in the world’s most technically demanding sectors — including healthcare, pharmaceuticals, aviation, and automotive production — TeamViewer enhances practical training initiatives by delivering precisely the information employees require, right at the point of need.
Solutions can be customized quickly and easily, enabling businesses to devise step-by-step visual training aids for even the most complex processes. Ultra-smooth see-what-I-see technology also enables remotely-based instructors and supervisors to communicate with trainees, utilizing a combination of real-time video, chat, 3D annotations, instant file sharing on request, and more.
TeamViewer enables businesses to generate structured directions (e.g., for specialist pre-assembly processes), which can then be rolled out rapidly to warehouse staff, transportation operatives, and other partners across the supply chain.
We also offer Frontline xPick, a specialist AR solution designed for key logistics processes, including picking, packing & sorting, and inventory control. This delivers order and inventory information directly into workers’ vision field, helping ensure that logistics schedules stay on track, with significantly reduced error rates.
TeamViewer puts augmented reality to work by helping you fix problems faster — from anywhere.
The remote assistance solution allows a remote-based technician to connect instantly to an employee or customer’s smartphone or other device. That device’s camera then acts as the technician’s eyes, enabling them to see the issue at hand for themselves.
The remote-based technician can then use a range of capabilities — including AR overlays — to assist the user. This includes setting 3D markers onto real-world objects, arrows, text, chat, and video calls.
The solution enables IT technicians across different industries to guide employees in solving their problems remotely. It enables a collaborative approach to diagnosing various technical queries, connectivity issues, and peripheral configurations. It also makes it easier for on-site technical staff to get instant specialist help from experts who may be tied up on another job or elsewhere.
TeamViewer Frontline
TeamViewer Frontline is an enterprise productivity platform that uses a range of AR solutions designed to streamline manual work processes in any industry. From detailed production line instructions to real-time picking order information, Frontline gives workers the visual prompts, instructions, and other information they need to get the job done, on spec, and on time.
A ‘make-by-vision’ AR solution that replaces paper manuals with step-by-step instructions visible in the worker’s field of view. It is fully customizable, enabling manufacturing businesses to create tailored work instructions — without programming knowledge. The solution integrates with cameras and sensors for quality assurance at each stage of the manufacturing process.
‘Pick-by-vision’ functionality delivers key information to workers for more efficient picking, inventory control, and other vital logistics processes. This solution can be used with smart glasses so that workers can check information hands-free, for quicker task completion with fewer errors.
A see-what-I-see remote solution allows on-site employees to access remote expert input directly. This AR overlay features include live pointer, on-screen annotations, and danger sign recognition. It is a flexible solution for internal troubleshooting and customer support.
TeamViewer’s ‘inspect-by-vision’ tool places essential diagnostics and trouble-shooting information in the wearer’s field of vision. It includes guided diagnostics, sensor control, and integrated quality assurance. With a customizable user interface and easy-to-configure workflows, Frontline can adapt to even the most complex inspection and maintenance processes.
