Remote assistance software for effective IT support

Remote assistance is of particular importance for managed service providers (MSPs) wanting to provide instant and reliable support to clients anytime and anywhere. MSPs use TeamViewer to monitor and manage multiple devices and servers across various locations from a central dashboard. And by conducting support, system assessments, repairs, and upgrades remotely, you can offer and agree on competitive SLAs.  

TeamViewer covers the highest combined total of 127 manufacturers for mobile devices, operating systems, and embedded devices on the market today. And thanks to wake-on-LAN capabilities, any remote device requiring updates does not even need to be physically switched on prior to connection.

One of the main concerns of businesses regarding remote assistance software is that it can expose the remote computer to unauthorized access or malicious attacks. It’s true that, if the remote assistance software is not configured properly, or if the user does not verify the identity of the support engineer, the remote computer can be compromised by hackers or malware.  

It is therefore important that you use remote assistance software that has strong encryption, authentication, and authorization features. What’s more, your remote assistance software should be able to limit the level of access and control that the support engineer has and to enable privacy mode when needed.

TeamViewer Frontline Assist is an enterprise solution that leverages the power of augmented reality (AR) during IT software and hardware support sessions and beyond. Using a smart device such as a phone, glasses, or tablet, remote experts see exactly what the end user sees. And they can quickly guide them to a fix with AR-powered features including live pointers, on-screen annotations, or whiteboards.