Background

In today's digital age, where technology can often be daunting, AbilityNet is a lifeline for disabled and older people across the UK. Established in the late 1980s, this charity has grown into a leading force in IT accessibility, helping thousands each year. Their mission is simple but vital: to make digital technology accessible to everyone, regardless of age or ability.

AbilityNet offers a range of free services, including a helpline, online resources, and “Be My Eyes,” a video call service that connects blind users with volunteers for visual assistance. A network of over 350 tech volunteers provides phone and remote support, helping with everything from fixing computer issues to sending emails.

Solution

TeamViewer has been supporting AbilityNet for several years, from the onset of the COVID-19 pandemic to the present day, connecting volunteers and people in need. With volunteers spread across the UK, the adoption of TeamViewer’s remote connectivity solution ensured that even in isolation, individuals could receive the support they needed. Whether it's diagnosing and fixing computer issues, helping someone send an email for the first time, or installing new software, these volunteers offer patient, impartial advice tailored to the unique needs of each person they assist.

Volunteers like Pat Maskell played a crucial role, guiding clients through tech challenges and helping them gain confidence in using technology. One day, Pat received a call from a client struggling with a printer problem.

“I suggested using TeamViewer to help him,” Pat recalls. “TeamViewer requires both parties to install the software, so my first job was to reassure the client about what I was doing.”

Through patience and clear communication, Pat guided the client through the process, eventually installing the correct printer driver and getting everything up and running. The relief and satisfaction in the client's voice made it clear just how much this small act of technical support meant.

For many of those helped by AbilityNet, the impact of their work goes far beyond simply fixing a computer problem. The charity's approach is deeply personal, taking into account the varying levels of support each individual requires.

Result

As we move forward into an increasingly digital age, the work of charities like AbilityNet is more critical than ever. By providing the tools, knowledge, and support needed to navigate the digital world, AbilityNet is not just helping people with their tech problems — they're changing lives. Through their efforts, older adults and people with disabilities are finding new ways to connect, learn, and thrive, ensuring that no one is left behind in our rapidly evolving technological landscape.