TeamViewer drives on-demand IT support for Norway’s businesses
Background
Back IT Up AS operates as an external IT department for a range of companies and industries in Norway, including law, hospitality, and manufacturing. Specializing in backup, it tailors collaboration solutions for its clients’ needs and takes care of support matters, administrator licences, and ensures that its customers’ data is secure.
Challenges
Back IT Up needed a solution that enabled it to realize its mission to be the customer’s IT department. Key challenges included:
- Small support team managing customers across all of Norway
- Looking to reduce travel costs to see customers and troubleshoot time
- Increasing efficiency, without compromising customer satisfaction
Solution
Back IT Up have been using TeamViewer since 2012, and have found it the best solution for the company and its customers. Using TeamViewer’s remote access and support can simply and easily allow companies to fix issues fast so they can focus on what really matters in their business.
“The payback period for investing in TeamViewer was very short.”
General Manager and Founder of Back IT Up
Results
With TeamViewer, Back IT Up can connect to its customers, no matter their location.
The support team decreased the amount of time and money spent travelling to fix customer issues on-site.
The support team can spend less time on-location with customers, so more resources can be used to focus on business development opportunities.
Do you want to know more?
Are you interested in remote access solutions? We are happy to explain our approach.
