BrauKon, supplier of complete turnkey systems for the brewing industry, relies on remote support with TeamViewer
Background
Malt, hops, water, yeast - these are the ingredients that may be used to produce German beers according to the Purity Law of 1516. Braukon, supplier of complete turnkey systems for the brewing industry, relies on yet another ingredient: remote support with TeamViewer.
Challenges
Appropriate expertise is required for the commissioning and maintenance of the complex brewing systems.
- Support for production facilities abroad entails high travel costs when technical staff have to travel
- Maintenance is technically and organisationally very demanding
- Even under pandemic conditions, it is essential to fulfil customer contracts and supply agreements without interruption in order to guarantee customers planning security
Solution
With TeamViewer, BrauKon offers its customers 24-hour support to help them with problems remotely without the need for a technician to travel. With the installation of a virtual control station, complete breweries can also be commissioned remotely.
Results
With the digitalization of its support processes, BrauKon secures the production cycles for its customers. At the same time, the support processes are becoming significantly more efficient.
Improved first-time fix rates: Around 85% of support requests are solved remotely in 2nd level first contact
Reduced travel costs by up to 50% thanks to remote access to facilities worldwide
100% planning reliability for customers due to remote start up of BrauKon's systems at any time
“By using TeamViewer, we were able to keep our service promise and not only guarantee the planned commissioning of the plant, but even exceed it in terms of time. The remote commissioning took only one week and thus even exceeded the scheduled scope of delivery.”
Head of Engineering and Technology at BrauKon
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