Regensight uses TeamViewer to strengthen its global aftersales support
Background
Regensight is a med-tech and pharma company, established in Rome in July 2019. The company has developed a theranostic platform that assists eye surgeons to perform safe and effective operations of the eye. Theranostics is a term combining therapy and imaging diagnostics. It is one of the most advanced forms of personalized and precision medicine.
Challenges
The company was searching for a smart solution to remotely connect to their theranostic platforms. The main challenges when looking for a solution were:
- Provide software updates or perform remote maintenance
- Deliver quick connection, monitoring and troubleshooting on a global level, without being physically present in the customers clinic
- Ensure the highest security and data protection standard
Solution
With TeamViewer, Regensight technicians can now remotely and securely connect to the customers’ devices. The connection enables Regensight employees to quickly react to customers’ demands and requests, efficiently solve problems, securely transfer data and ultimately strengthen their aftersales support to customers globally. Furthermore, TeamViewer ensures maximum conformity to the requirements of the health care industry.
“With TeamViewer, we found a partner who provides us with comprehensive remote access and maintenance features, while ensuring full conformity with the requirements of the healthcare industry.”
Eye Surgeon and CEO at Regensight
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