TeamViewer Access and Support
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Definitions:
Unless otherwise stipulated herein below, capitalized terms in the Product Description shall have the same meaning as defined in the TeamViewer EULA.
Named User License: Access to and use of the Product is exclusively granted and bound to the specific individuals designated by Customer (each a licensed User). Group or shared logins are strictly prohibited. Re-assignment is limited to two (2) times per User per calendar year.
Capacity-based License: The usage right granted to Customer as well as the calculation of license fees are based on the capacity of resources used, such as the amount of data processed or stored.
Device-based License: The right to access and use the Services is designated and tied to specific computing devices (each an Endpoint) as licensed units. The license fee is determined based on the total number of designated Endpoints. Customer is responsible for the management and control of remote connection access to its licensed Endpoints. Unless otherwise stipulated in the Contract or in the Product Description, the number of remote connections to/from the Endpoints is not contractually limited; however, such use is subject to fair-use principles and may not materially degrade performance, circumvent technical safeguards, or impose unreasonable demand on the Service infrastructure.
Credit-based License: This model uses AI credits as the licensed unit. One AI credit is consumed per each use of TeamViewer AI services in/for a remote session. The available AI credit balance is shown in the admin settings. AI credits can be purchased in the Customer Portal and must be used within 12 months.
Add-On: Add-On refers to: i) additional licenced units (e. g. Users, Endpoints, etc.) purchased to extend the scope of License; ii) specific features and/or functionalities of the Product that may be activated by purchasing an additional Add-On License. Unless otherwise stipulated in the Contract, Add-On(s) will be added and co-termed to the existing Subscption License.
User: A User is a natural person first identified with a personalized login and designated by Customer to use the respective TeamViewer Product within the scope of the acquired License. Each User must at all times during the designation meet the requirements of an Authorized User in the meaning of EULA. For the multi-user license, at least one of the Users must be designated as company administrator to manage the Users in the TeamViewer Management Console on Customer´s behalf .
Channel: A Channel represents one active remote connection under the License. Within a single Channel, a User can open multiple sessions in separate tabs. The total number of Channels determines how many Users can connect simultaneously.
Endpoint/Endpoint Device: An Endpoint is a Managed Device designated by Customer to use the Services under the Device-based License model. Each designated device counts as one licensed Endpoint, whether actively used or not. The total number of licensed Endpoints is defined in the Contract or the Product Description, and may be increased by additional order or in-product purchase.
Managed Devices: A Managed Device refers to a computing device (e. g. desktops, notebooks, tablets, smartphones, workstations, servers, point-of-sale terminals, printers or handhelds; examples not exhaustive and subject to the operating system requirements) assigned to a specific TeamViewer account or company profile, and centrally manageable in the TeamViewer Management Console.
Integration refers to the application that integrates the respective TeamViewer Product as embedded function of a third party solution or platform and enables Customer to use the TeamViewer Product via such third party platform or solution, for which Customer also needs additional license from the third party provider.
Unlimited: When used in reference to the licensed items such as Users, user accounts (Seats), or sessions, “unlimited” (or "no limitation") means there is no contractual cap imposed on the number of such licensed items under the applicable License type, unless otherwise stated in the Contract. Nevertheless, such use remains subject to the technical limitations of the Service, which currently supports e. g. approximately 10,000 Seats without additional scaling. “Unlimited” is further subject to fair-use principles and does not permit any activity that materially degrades performance, circumvents technical safeguards, or imposes unreasonable demand on the Service infrastructure.