Speed up time-to-resolution by offering technicians an innovative remote support solution.
Frontline Assist is an augmented reality see-what-I-see (SWIS) solution that enables technicians to call a remote expert directly with their smart glasses, share what they see, and discuss any issue directly—all while keeping their hands free to test out instructions directly.
Matt Kunes ITO Manager at Ford Motor Company
“The technicians using SWIS have provided very positive feedback on the program. They are finding that SWIS is helping them find and repair problems more easily.”
Exceed customer expectations with fast case resolution, first-time-right repairs, and superior service levels and quality.
Attract and retain talent by improving communication between technicians and manufacturers, reducing written communication, and helping techs take on difficult repairs.
Scale growth by improving equipment and yard utilization, discovering and documenting best practices on-the-job, and improving the productivity of each frontline worker.
Streamline warranty processing: With a pair of smart glasses and TeamViewer Frontline, your technicians can easily take a photo of a part that needs replacing and automatically send it for review or share with an expert in real-time.
Diagnosing issues during a vehicle inspection can take time, especially with hard-to-reach parts like engines or EV battery compartments. Frontline Assist's integration with inspection tools help technicians identify problems without disassembly.
Borescope
With the Inspectron WiScope® integration, technicians can more easily share their view with an expert and get better support without needing to take the car apart.
Thermal camera
The thermal camera module on RealWear smart glasses allows technicians to spot overheated parts or leakages immediately, letting them get straight to work and fix the issue at hand.
Frontline Assist allows your technicians to share the view from their smart glasses with an expert and get instant help while keeping their hands free. It also helps to overcome language barriers between technicians and experts thanks to such features as instant voice transcription into the target language and chat with instant translations.
For each Frontline Assist session, activities are logged, shared media is saved, and participants are visible. Optionally, you can add more information like descriptions or tags, and, with a few clicks, this information becomes a service report, downloadable as PDF, or gets pushed into your integrated backend system.
