TeamViewer DEX vs. Lakeside
TeamViewer DEX goes beyond monitoring, helping IT teams to proactively identify, fix, and prevent issues in real-time. Get started with TeamViewer DEX today.
The shift from reactive to proactive IT demands more than just basic tracking and visibility. IT teams need insight, real-time action, and automated resolution to fix digital workplace issues before they disrupt productivity.
TeamViewer DEX combines continuous monitoring, AI-powered insights, automated remediation, and remote support capabilities in a single platform. It goes beyond simply surfacing issues, helping IT teams proactively detect, resolve, and prevent recurring disruptions.
With real-time endpoint remediation, automation at the edge, and a unified operational workflow, TeamViewer DEX helps organizations reduce ticket volumes, improve digital employee experience (DEX), and move from reactive support to proactive IT operations.
TeamViewer is the only digital workplace vendor enhancing DEX for the entire workforce, from frontline to knowledge-based workers.
Detects and fixes issues instantly at the endpoint, decreasing tickets and preventing disruptions before your users feel the impact.
When human interaction or confirmation is needed, you can switch to a secure remote support session with a click of a button, directly from the DEX platform.
Extends your visibility beyond endpoint telemetry to SaaS, network, and user experience, using AI insights and automation to drive measurable outcomes.
Designed for IT teams beyond L3 engineers, enabling service desk and ops teams to act immediately without relying on specialized expertise.
Feature comparison
|
TeamViewer DEX
|
Lakeside
|
|
|---|---|---|
|
Core DEX functionality including AI-assisted diagnostics and recommendations
|
|
|
|
User experience visibility and information
|
|
|
|
Enterprise grade security (SSO, 2FA, RBAC)
|
|
|
|
HIPAA and GDPR compliance
|
|
|
|
Instant real-time monitoring at the edge
|
|
|
|
Automated remediation and execution
|
|
|
|
Broad native integrations with third party enterprise tools (including ServiceNow, Salesforce, and Microsoft Intune)
|
|
|
|
Streamlined and intuitive path from issue detection to automated remediation
|
|
|
|
AI-powered reporting and scripting
|
|
|
|
Native remote access capability
|
|
|
No, TeamViewer DEX offers low-code customization. This means modifying out-of-the-box (OOTB) remediations is a breeze and doesn’t demand dedicated development resources to make adjustments. Our platform’s user-friendly design allows for hassle-free customization, empowering you to make necessary changes without any additional effort.
TeamViewer DEX’s SaaS platform isn’t restricted by the number of devices it can accommodate. Our platform can effortlessly scale to support any number of Windows, MacOS, and Linux devices, allowing for seamless management of all endpoints within your organization.
No, our automations live on the devices and continue to run even when offline. You can rely on our platform to provide an uninterrupted service and maintain critical operations, regardless of internet connectivity.
Yes, TeamViewer DEX works seamlessly with TeamViewer Tensor, our enterprise grade remote connectivity solution. Remotely connect to, access, and control your endpoints directly from within the TeamViewer DEX interface—and from anywhere in the world.
We're here to help when you need it. Our customer support team is here for you via call, chat, or support request. Find how-to videos, step-by-step guides, product announcements, and more in the TeamViewer Community.
Our customer feedback has shown that, in many situations, TeamViewer DEX pays for itself in fewer than 6 months and generates ROI in less than 1 year.