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How DEX delivers faster fixes and fewer tickets

Discover how DEX Essentials empowers IT teams to proactively detect and resolve issues before they disrupt work. And how this reduces tickets, saves time, and improves productivity. 

The episode at a glance

The problem with traditional IT tools is that they only react after a problem disrupts work. By this time, productivity is already lost, and your IT team is stuck in firefighting mode.

In this episode, you’ll learn how TeamViewer DEX Essentials helps you shift from reactive fixes to proactive operations. This means spotting issues before the cause downtime, automating resolutions, and proving impact with clear ROI tracking. The result is fewer tickets, hours saved, and a digital workplace that works better. 

Duration: 30 minutes
Availability: On-demand

What’s included:

  • Why DEX is critical for today’s digital workplace
  • The key gaps in traditional IT tools and how DEX Essentials fills them
  • A live demo showing proactive monitoring, automation, and ROI tracking
  • Real customer results and a sneak peek at our product roadmap

About the speaker

Sebastian Breinich

Senior Product Manager  at TeamViewer

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Sebastian drove the launch of DEX Essentials, bringing enterprise-grade digital employee experience to SMBs. He also steers product strategy across TeamViewer’s Remote Management portfolio and the unified ONE platform.

Marjory Wilson

Sales Development Specialist at TeamViewer

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Marjory helps TeamViewer customers explore how digital workplace solutions can transform their operations. She is driven by creating smarter, more connected ways for people and technology to collaborate.

Watch the episode on demand

Simply fill out the form below and receive the on-demand link via email.