Free Download

Knowledge Base

Back to support overview

TeamViewer Assist AR is a comprehensive, scalable AR solution that caters to every customer, based on their business needs. 

TeamViewer Assist AR offers two different licenses with features and options fitting to these individual needs.

  1. Assist AR Lite
  2. Assist AR Professional

While Assist AR Lite has been designed to be the out-of-the-box AR remote assistance solution for individuals and small teams, Assist AR Professional offers more options catering to the requirements of bigger organizations.

Connections with Assist AR are possible both from desktop to mobile and mobile to mobile.

This article applies to all TeamViewer users and customers.

Assist AR Lite

Fully integrated into the TeamViewer platform, Assist AR Lite is the ideal solution for individuals and small teams looking for efficient, AR-based remote support without the need for complex setups or custom integrations.

Designed for quick deployment and ease of use, Assist AR Lite includes:

  • Commercial-use licensing

  • Unlimited remote support sessions

  • Remote camera sharing for real-time visibility

  • HD VoIP for clear, high-quality voice communication

  • Real-time annotations to guide users visually

  • File and information sharing during sessions

  • Optical Character Recognition (OCR) for instant text capture

  • Session invites via SMS or email

  • Session recording for quality control and training

  • Support for up to 10 smart glasses devices

Assist AR Lite is perfect for teams needing ad-hoc, mobile-first support, available through a free app on both the Google Play Store and Apple App Store. Its fully standardized setup means there's no need to worry about customizations or integrations—just install, connect, and support.

Note: Each expert requires one Assist AR Lite license.

Assist AR Professional

Digitally transform your operations with TeamViewer Assist AR – Professional and Enterprise Tiers, tailored and scalable solutions designed to meet the unique requirements of larger organizations. These configurable offerings integrate seamlessly with your existing systems and workflows, enabling you to enhance remote support, scale operational capabilities, and boost compliance and reporting while adapting to your specific environment.

Example Features:

  • Single Sign-On (SSO) for streamlined, secure access

  • Detailed Connection Reports for insights and compliance

  • Support for your own Customer Terms & Conditions

  • Pre-built integrations with leading platforms like:

    • Salesforce

    • ServiceNow

    • Microsoft Teams

  • Web API for tailored integrations

  • Enterprise SDK for deep customization

  • Conditional Access Router for secure, policy-based access control

Note: This list is illustrative. Additional features may be available depending on your requirements. Please speak with our solution experts to customize your plan.

Here is a comparative overview of the two licenses.

Where to buy or get a quote?

You can buy Assist AR Lite directly via our webshop or you can give our Sales team a call to discuss your needs and know more about Assist AR Lite and Professional.