TeamViewer premium support

Get personalized, 24-hour support with a service level agreement.

Do you require personalized support?

Then a service level agreement (SLA) may be right for you.

With an SLA, you’ll receive the phone number and email address of a dedicated TeamViewer support expert. This expert will take care of all your support needs.

Our team will also be available to assist you 24/5 or 24/7, depending on the package you choose.

For more information on our premium SLA support, reach out to your account manager or call us.

Standard support Premium support (SLA 24/5) Premium support (SLA 24/7)

Support hours

Mon–Fri, 8:00 a.m.–6:00 p.m.

Mon–Fri, 24 hours

Mon–Sun, 24 hours

Phone support

Support hotline

Dedicated SLA phone number 

Dedicated SLA phone number

Email support

Dedicated email contact

Dedicated email contact

Response time

48–72 hours

1–8 hours, depending on severity

1–8 hours, depending on severity