Before TeamViewer, every minute of downtime hit productivity hard, and digital teams were stretched thin supporting thousands of clinicians across dispersed sites. Now we can diagnose and resolve issues instantly, without travel, giving clinicians more time with patients and reducing strain on IT.
Frequently asked questions (FAQ)
We are seeing service desk tickets close much faster because engineers can now log in with clinicians in real time, diagnose issues instantly, and resolve them without back-and-forth. During the replacement of a 30+ year-old patient administration system (PAS), post-go-live support that would normally last 6–8 weeks was scaled back within the first week. That meant clinicians spend less time on tech issues and more time with patients.
Really looking at this end to end for a remote connection. We have the identity meaning the user account of the person connecting, their own device and the device they are connecting to. With single-sign-on, we have a trusted identity, with the TeamViewer managed devices we have devices you control and you can trust and with conditional access we can control in detail who can connect and under which conditions. All audited and compliant.
We’ve just completed the PAS rollout across Blackpool and are now focusing on mobile device use and digitizing paper documentation. We’ll continue using TeamViewer to give clinicians instant support in clinical environments and connect them directly with digital teams. Longer term, we’re looking at creating a single service desk across the region, combining helpdesks, and using automation with TeamViewer to streamline requests and improve service for clinicians and end users.
As far as advice goes, start small with teams you already have strong relationships with, then expand as others see the benefits. Prove the concept, build traction, and let positive results drive adoption across the organization.
Time to watch and learn
